Community Leasing Associate

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

The Community Leasing Associate is a customer-focused onsite role that supports the achievement of leasing program and occupancy goals by providing a positive leasing experience to prospective residents and supporting them in finding a home in the Corvias community that meets their needs. This role is responsible for presenting the community as a place that provides a quality living experience by ensuring the tour path, common areas, model(s) and available homes are ready for showing at all times through personal onsite inspection and effective partnering with cross-functional colleagues. The ability to match Corvias' value proposition and housing options to customer needs and convert leads to residents is at the forefront of this role.

Primary Responsibilities Include:

• Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
• Serve as the first point of contact - proactively greeting, engaging, and educating office visitors and potential customers.
• Maintain thorough knowledge of lease terms, specifications and all community policies.
• Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities.
• Contribute to team goals by adhering to standard operating procedures, spiff and inspection quality standards, meeting or exceeding performance metrics, and achieving occupancy goals, while adhering to fair housing regulations and other relevant laws.
• Conduct in-person home tours with prospective residents effectively and accurately conveying the benefits of residing in the Corvias community and the services offered, with the goal of meeting occupancy KPIs for the community.
• Resolve prospective resident concerns and issues by listening attentively, researching solutions, and offering appropriate actions.
• Build and maintain collaborative working relationships with onsite and remote leasing team members and maintenance teams.
• Conduct visual and physical inspections to ensure turned homes are ready for inbound residents. Communicate all observed quality issues to maintenance teams in a timely manner.
• Perform in-person move-in inspections with residents on the day of move-in.
• Properly complete all leasing and move-in documentation and collect prorated rent at move-in, in accordance with policy guidelines.
• Perform on-going local market analysis to understand trends, market conditions, competitor landscape, and other external factors which impact resident occupancy.
• Leverage leasing software to streamline communications and facilitate conversion capabilities. Ensure data integrity, including timely input of notes, regular auditing of information, and validation of accuracy in CRM system.
• Other duties as assigned.

Role Specific Requirements Include:

• 2+ years of prior work experience in sales, leasing, hospitality or customer service.
• Demonstrated ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions both in person and by phone.
• Active listening skills necessary to remain attune to prospective renters' needs and identify what is driving or hindering progress toward closing residential lease agreements.
• Excellent oral and written communication skills with the ability to communicate information and ideas with clarity and precision both in person and through phone, email, and text communication.
• Detail and process oriented with the ability to adhere to program guidelines and standard operating procedures and workflows to maintain efficiency and operational consistency.
• Must possess exceptional interpersonal skills with proven ability to engage and make connections with customers from diverse backgrounds.
• Ability to adapt to changing situations and customer needs.
• Customer-focused with empathy for the customer experience.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. Proficiency utilizing customer relationship management tools to track interactions, manage leads, and follow up effectively.
• Valid driver's license, insurance, and use of personal vehicle required.
• Ability to work weekend and evening hours.
• Ability and availability to work on premises for all assigned hours.

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

The salary range for this position is estimated to be $21 to $27 per hour, depending on experience, skills, qualifications, and work location.

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about Corvias' External Recruiting Policy.