New

Family Services Assistant

The Salvation Army USA Western Territory - Cascade Division

20.50

United States, Oregon, Bend

541 Northeast Dekalb Avenue (Show on map)

Jul 09, 2025

Description

Recruiting Opportunity Closes: 07.15.2025

Hourly Wage: $20.50

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Social Services

Position Title: Family Services Assistant

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Family Services Assistant , or https://tinyurl.com/bdhm8az7

To apply in person go to 541 NE Dekalb Ave., Bend, OR 97701. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Luz Juarez at luz.juarez@usw.salvationarmy.org or call (541) 389-8888 x201. Ms. Juarez is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Education and Work Experience:
1. Education: High school diploma or GED
2. Work/Professional Experience: A minimum of one year's office, clerical, or administrative support in social service or customer service-related jobs.

Scope of Position: The Family Services Assistant provides direct or referral services to meet family and individual needs. The scope of service provided is determined by the corps' social services program. The Family Services Assistant communicates with persons seeking assistance in person or by telephone, assesses stated needs to render available aid, performs light data entry and clerical tasks, creates records, and files, and keeps work areas organized and supplied.

Knowledge, Skills, and Abilities:
Knowledge required: use a computer effectively and efficiently in the working environment; use standard office machines (e.g., fax, copier, multi-line telephone, keyboard); use standard office practices and procedures; read, write, and speak the English language to express ideas and communicate effectively.

Skill required: type 25 wpm; perform data entry using database program, to use Microsoft software (Outlook and Word) to correctly create basic documents (notes, memos, emails) and reports; use basic math (add, subtract, multiply, divide); establish effective working relationships; attention to detail, operate a motor vehicle.

Ability required: interact with individuals using generally accepted business behaviors and standards; use interpersonal skills to deal effectively with others in favorable and unfavorable situations: train, plan, and direct the work of others (usually volunteers); organize, prioritize, plan work own tasks, and multitask, i.e., change work focus or respond to change of conditions and interruptions in workflow); learn new systems and procedures.

Licenses and Certifications:
Driver's
Food Handler
First Aid/CPR

Essential Duties and Responsibilities:

Answer telephone. Check voicemail regularly. Route phone calls or take and deliver messages. Return phone calls as needed in relation to job duties.

Greet, screen, and direct clients, visitors, and guests.

Know and follow the policies, and procedures of existing programs.

Interview and assess requests for assistance to determine the type of assistance to be provided. Provide direct assistance to meet requests that are within the scope of the Social Services programs. Refer clients to other resources available in the community.

Refer clients to corps officer for pastoral contact if client requests.

Prepare designated quantities of food and personal items for distribution as needed. Alternatively, help clients make their food and personal item selections in the food pantry.

Take inventory of goods on hand as needed. Make an order or inform the appropriate person of the need for replenishing supplies.

Receive food and material orders and donations. Issue receipt for donations of monetary and in-kind gifts. Record amounts received. Stock shelves. Store foods according to established standards, procedures, and Food Codes.

Drive vehicle to pick up food orders or donations as necessary.

Enter data to create and maintain electronic files and records in assigned databases. Keep files up to date. Protect confidentiality of information.

Create correspondence. The types of writing primarily will be of a practical and factual nature. Correspondence is primarily informal. Types of correspondence include notes, memos, emails, letters providing simple narratives, descriptions, summaries, and requests.

Create, produce, and provide reports as requested.

Orient volunteers and Community Service Workers to the Family Department. Provide training and direct them to perform authorized tasks.

Work with other staff to develop, coordinate, and implement Salvation Army regular and seasonal programs such as Christmas Social Services, Back-to-School, Summer Camp, and all others involving social services work. Assist with set-up and hosting meetings with volunteer applicants for staffing seasonal programs, e.g., Christmas, Back-to-School, etc., as requested. Interview applicants and distribute and collect completed applicant forms as needed.

Keep assigned work and public area(s) neat, clean, and safe. Keep informational materials supplied and straightened.

Attend scheduled staff meetings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements: See Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position

Working Conditions: See Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position

MISCELLANEOUS:
The candidate chosen for this position will be required to pass a criminal history information check and screening to work with or around children. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Checklist for Physical Activities & Requirements, Visual Acuity, and Working Conditions of the Position
Position Title: Family Services Assistant	Job Code:
1. The physical activity of this position. (Please check all blocks that apply)
	A.	Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
	B.	Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
X	C.	Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
X	D.	Kneeling. Bending legs at knee to come to a rest on knee or knees.
X	E.	Crouching. Bending the body downward and forward by bending leg and spine.
	F.	Crawling. Moving about on hands and knees or hands and feet.
X	G.	Reaching. Extending hand(s) and arm(s) in any direction.
X	H	Standing. Particularly for sustained periods of time.
X	I.	Walking. Moving about on foot to accomplish tasks.
X	J.	Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward.
X	K.	Pulling. Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
X	L.	Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
X	M	Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
X	N.	Grasping. Applying pressure to an object with the fingers and palm.
X	O.	Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
X	P.	Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to others accurately, loudly, or quickly.
X	Q.	Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction.
X	R.	Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position. (Please check all blocks that apply)
	A.	Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
	B.	Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
X	C.	Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
	D.	Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
	E.	Very heavy work. Exerting more than 100 pounds of force occasionally, and/or more than 50 pounds of force frequently, and/or more than 20 pounds of force constantly to move objects.

3. The visual acuity requirements including color, depth perception, and field vision (Please check only one block)
X	A.	The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
X	B.	The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
X	C	The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.
X	D.	The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)

4. The conditions the worker will be subject to in this position (Please check all blocks that apply)
	A.	The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
	B.	The worker is subject to outside environmental conditions. No effective protection from the weather.
X	C.	The worker is subject to both environmental conditions. Activities occur inside and outside.
	D.	The worker is subject to extreme cold. Temperatures typically below 32 for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
	E.	The worker is subject to extreme heat. Temperatures above 100 for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
	F.	The worker is subject to noise. There is sufficient noise to cause the worker to shout to be heard above ambient noise level.
	G	The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body.
	H.	The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
	I.	The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
	J.	The worker is frequently in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.
	K.	The worker is required to function in narrow aisles or passageways.
	L.	None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Qualifications

Education

High School or Equivalent (required)

Experience

A minimum of one year's office, clerical, or administrative support in social service or customer service-related jobs. (required)

Licenses & Certifications

Food Handler's Card (required)
Driver's License (required)

Skills

CPR/AED (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.