HEALTHCARE -MANAGER, INTEROPERABILITY (REMOTE)

Make a difference at OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager, Interoperability leads a team responsible for building, implementing, and/or supporting integrations that facilitate the flow of data into and out of Epic with 3rd party vendors for ease and efficiency of clinical data exchange.

Essential Duties

• Manage multiple staff members of various levels (e.g., supervisors, technical staff, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management.
• Provide coaching and support continuous learning for staff on topics relevant to their job.
• Manage and coordinate team objectives, resourcing, tasks and projects, organizing the team's tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction, and that projects and project tactics align with organizational goals.
• Ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Proactively analyze portfolio for risks and issues and recommend prevention and mitigation steps.
• Ensure that project deadlines are met, and that escalation process is followed when deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools.
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiate difficult conversations to a desired end while maintaining trust and respect.
• Partner with leaders across the organization to optimize work, projects, and programs for overall organizational success.
• Attend regular committee meetings to drive systems thinking and operational excellence throughout OCHIN's business.
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable.
• Partner closely and strategically with internal and external stakeholders to ensure timely and efficient seamless implementations and stabilization experience for members.
• Provide general oversight, leadership, and management of Interoperability processes and functions.
• Lead, motivate, develop, and define positive outcomes for team to ensure integrations are reliable, stable and appropriately maintained, meeting both organizational and member needs.
• Maintain an awareness of interoperability developments, frameworks, and trends and ensure alignment with OCHIN's roadmap and member needs.
• Expand and/or bring in new, innovative ideas to create value and optimize workflows/processes.
• Identify methodology and solutions needed to sustain growth and enhance productivity and efficiency.
• Review ticket metrics and ensure team is delivering on SLAs and staying current with assignments and documentation.
• Identify potential opportunities for process and quality improvement within OCHIN.
• Assign resources for Interoperability assignments.
• Collaborate with the Director of Interoperability and Solution Architects to ensure alignment in standards, optimization, and process improvement.
• Communicate team decisions, outcomes, accomplishments, performance, and best practices with other Interoperability leadership to ensure alignment and support across the entire Interop team.
• Intervene and resolve escalations as needed.
• Other duties as assigned.

• Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience; master's degree preferred.
• Minimum of three (3) years of supervisory experience or leadership roles highly preferred.
• 6+ years of experience in Interoperability, preferably in a healthcare and/or IT setting.
• Experience working with Epic in both inpatient and outpatient settings preferred.
• Working knowledge of Interoperability standards (HL7, FHIR, Web APIs).
• Working knowledge of Microsoft Word, Excel, PowerPoint is required.
• Desired Certifications or Proficiency in Mirth, Epic Bridges, and/or Epic Care Everywhere. Candidates with certification(s) will be given preference.
• Ability to travel up to 20%

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint (min-$119,571 mid-$155,443), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.