Revenue Cycle Vendor Manager

iRhythm is currently seeking an experienced Revenue Cycle Services Vendor Manager who will report to the Senior Manager of RCS Optimization. The objective of this role is to serve as the primary point of vendor management of one or more outsourced billing and patient hub vendor(s). Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• De veloping effective relationships with vendors and acting as the liaison between vendors and cross-functional iRhythm staff, including but not limited to Finance, Legal, Payer Relations and Information Technology

• Serving as the point of accountability for escalation and arbitration of vendor-related issues

• Developing key performance indicators (KPIs) and clear performance targets in partnership with RCM staff

• Analyzing vendor performance data to monitor and evaluate the effectiveness of vendor adherence to clear performance targets

• Onboarding and integrating new vendors into existing processes and relationships

• Identifying areas of opportunity with current vendors and working with RCM Management to implement process improvement projects with vendors

• Identifying the risk for critical issues and contractual failures and proposing possible interventions

• Maintaining and reporting on vendor operational metrics, including delivery, reliability, quality, and accuracy of estimates and invoices

• Participating in vendor selection, including the development of key selection criteria

• Provide feedback to Sr. Manager and Legal during contracting process and through contract to highlight during renegotiations.

• Monitoring Service Level Agreements (SLAs) against contract terms for vendors

• Maintaining knowledge of specialized and complex product and service offerings and sourcing strategies that align with business strategies to ensure the best possible performance and outcomes

• Create and maintain invoicing and budgeting in collaboration with vendor coordinator.

• Communicating iRhythm's needs, expectations, and performance standards to vendors

• Informing vendors on organizational developments that might affect systems development, configuration, or operating platforms

What We Need to See

You are an experienced Vendor Manager with:

• Knowledge of Revenue Cycle Front End (Patient Access) and/or Revenue Cycle Back End (Billing and Collections)

• Ability to effectively resolve vendor disputes through effective mediation resulting in win-win outcomes for both parties

• Strong analytical skills to monitor and review vendors' financial and operational performance

• Strong ability to quickly and accurately assess vendor proposals and contractual details

• Able to deliver clear and effective communication with work partners, patients, customers, and vendors

• Ability to translate complex topics into simple digestible content to be presented to senior leadership.

• Strong relationship and interpersonal skills to be applied in working across iRhythm and with vendors across the entire contract life cycle, in both physical and virtual settings

• Strong attention to detail with proven time management and organizational skills

• Ability to maintain secure work area conforming to HIPAA guidelines

• Comfort and capability to utilize various communication tools

• Ability to maintain consistent work presence and be available for daily check-in's with managers and/or team leads

• Demonstrated ability to deliver positively on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics

• Ability to produce high-quality, high volume work by leveraging self-motivation and initiative

• High school diploma (or similar certification)

Ways To Stand Out

• Bachelor's degree in business or healthcare-related field or relevant experience in healthcare vendor management

• 2-3 years of experience in vendor management within healthcare

• Experience driving results through vendor management and holding multiple vendors accountable to performance goals

• Experience with new vendor onboarding and integration

• Experience in healthcare industry

• Knowledge of vendor performance metrics and effective application in vendor assessment and contract negotiations

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm's continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need - answers.

What's in it for you:

This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.

iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

FLSA Status: Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives.iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.