Payer Maintenance Coordinator Lead

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

At iRhythm, we are redefining how cardiac care is delivered through innovative technology and data-driven insights. Our mission is to improve patient outcomes and transform the healthcare experience. We're looking for a strategic and experienced Payer Maintenance Coordinator Lead to join our team and help with operational and strategic performance of our end-to-end revenue cycle (order to cash).

The Payer Maintenance Coordinator Leadplays a critical leadership support role on the payer maintenance team. In addition to managing payer contract data and ensuring configuration accuracy, this position is responsible for work distribution, team-level escalation handling, auditing activities, and supporting the development and tracking of team scorecards. The Payer Maintenance Coordinator Lead acts as a key liaison between the payer maintenance team and internal stakeholders, helping to ensure payer information is complete, accurate, and compliant-enabling clean claims and optimized revenue cycle performance. This is a hands-on role suited for someone who thrives in a detail-driven environment while supporting the operational success of others.

Our work environment is fast-paced and collaborative, driven by a passion for delivering innovations that improve the quality of health care and patient experience. We are looking for like-minded individuals to join our team today!

What You Will Be Doing

• Accurately input and maintain payer data to support claims processing and billing accuracy
• Review and validate payer contracts, rate tables, and related documentation for completeness
• Maintain contract records in internal systems including Salesforce and ZIO Suite
• Support EHR and provider onboarding by ensuring payer configurations are correctly mapped
• Ensure all payer updates meet documentation standards for SOX compliance
• Collaborate cross-functionally with Market Access, SPPs, Commercial Liaisons, and Billing Vendors to clarify data issues and implement corrections
• Distribute and oversee daily/weekly payer maintenance tasks across the team

• Serve as the first line of escalation for complex or time-sensitive issues
• Audit payer data entries to ensure completeness, accuracy, and timeliness
• Maintain and track team metrics using a scorecard framework aligned to SLA expectations
• Identify trends in team performance or system issues and recommend solutions
• Assist with training new team members and support process improvement initiatives
• Represent the payer maintenance function in cross-departmental meetings when needed
• Perform additional duties assigned to support departmental goals and operational efficiency

What We Need To See

• At least 5 years of experience in payer maintenance, healthcare billing, or claims operations
• Experience with denial codes, reimbursement trends, and claims adjudication workflows
• Familiarity with billing workflows, documentation standards, and reimbursement practices.
• Proficient in Microsoft Excel and CRM systems (Salesforce preferred)
• Detail-oriented with a strong sense of urgency and accountability
• Ability to co-lead payer initiative projects and execute associated tasks

Ways To Stand Out

• Advanced proficiency in Microsoft Excel (validation, audits)
• Strong working knowledge of Salesforce or similar CRM/data platforms
• Understanding of payer structures, contracts, and rate mapping
• Excellent attention to detail, organization, and time management
• Strong verbal and written communication skills
• Ability to multitask and lead through influence in a team setting
• Proven track record of accountability, collaboration, and follow-through
• General supervisory experience is a plus.
• Ability to navigate complex provider networks.

Education:

• Bachelor's Degree in Healthcare Administration, Business Management, or a related field.

his is a full-time position with competitive salary package and excellent benefits including medical, dental, and vision insurance, paid holidays, and paid time off.

iRhythm also provides additional benefits, including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

FLSA Status: Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121