VIE - Contract and Business Development Manager

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

JOB PURPOSE

To work with key stakeholders to support the creation of an RPS business development roadmap with objectives and associated action plans. To execute agreed roadmap. To support winning new business in line with agreed roadmap. Once new business won, to act as a Contract Manager for the accounts. To co-ordinate, to monitor, to develop and to grow RPS Contracts in scope.

KEY ACCOUNTABILITIES

1. Business development: to work with key internal stakeholders to define and to implement the RPS business development roadmap with objectives and action plans. To create and to deploy internal and external communications to support roadmap in winning new business. To take the lead to secure new business within agreed target list once KAM and/or GAM has opened the door. To project manage new customer launches.

1. Project management: to support any new RPS activity projects such as innovation, new packaging introduction, IOT. To define and to support implementation roadmap for new clients. With the Global Reusable Packaging Services Head support, to organize and to structure new contract clients prior passing it over to the selected Contract Manager.

1. Contract & customer management: accountable for invoicing accuracy, credit control, operational compliance, P&L vs budget, analysis and accuracy of data generated from the IT system. To forecast contract turnover to support internal and external stakeholders. To manage customer expectations and all communication streams in term of performance, continuous improvement, innovation and reporting. To manage Customer Relationship at all levels. To manage continuous improvement projects and implementation projects. To Design and to implement KPI's to share with the customer during monthly reviews. To design and to communicate processes with the customers. To prepare and to lead contract management reviews including continuous improvement and action plan.

1. Invoice management: accountable for setting up and following operational KPI's, which should include indicators necessary for accurate flow management. To fully document operational expectations and activity from the customer in term of process, IT and invoicing.

KNOWLEDGE, EXPERIENCE & SKILLS

• Bac +3, degree or master's degree
• Dealing with internal and external stakeholders
• Customer focus, efficient communication, relationship ease, network building and maintenance, agility, analytical.
• Ability to discuss and to share information in French & English with internal and external stakeholders.

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.