HIM Technician
 Mercy Health Corporation | |
$17.23/Hr - $24.98 /Hr.
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vision insurance, paid time off, retirement plan
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 United States, Wisconsin, Janesville | |
 Jul 09, 2025 | |
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Overview
The HIM Technician performs document management functions of prepping, sorting, scanning, indexing and quality review of documents being filed into the electronic medical record. Perform deficiency analysis function, process incomplete record notification letters and work with medical staff to complete records within required timeframes. Perform release of information function. Provide MyChart support to our customers.
Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Retrieve medical records from hospital inpatient and outpatient departments. Prep and scan medical record documents, according to established procedures including responding promptly to stat requests. Import electronically stored documents from network folders and other types of electronic media. * Identify/analyze documents and index to the appropriate level, document type, document description and patient name/MRN so all partners are able to locate scanned documents and the legal medical record is complete for release of information. Adhere to quality and productivity standards. Communicate with office staff regarding scanning and indexing issues. * Perform quality reviews on scanned and indexed documents. Make corrections as needed and log errors to provide feedback/education to the scanner/indexer. * Analyze electronic health records for completeness and accuracy according to Joint Commission standards, CMS, state regulations, hospital and departmental policies and procedures, and Medical Staff Rules and Regulations. Notify internal and external physicians regarding documentation delinquencies. Provide training and assistance to providers on how and where to complete record deficiencies within Epic. * Work with record release vendor to process release of information requests. Understand workflow for releasing records. Follow federal and state regulations, HIPAA and Mercyhealth policies. * Research and resolve MyChart questions received both internally from Mercyhealth partners and externally from patients. Process incoming MyChart Support requests via e-mail, telephone, voicemail or online messaging including MyChart account activation and proxy access. * Perform Point of Care medical record documentation audits to meet Joint Commission standards. Follow up with providers on opportunities for improvement. * Utilize Provider on the Fly functionality to maintain complete records of external providers within Epic so that the appropriate provider can be entered in referring and ordering workflows. * Load medical records from CDs when necessary. * Retrieve medical records from various systems and types of media (electronic, paper, roll film, fiche). * Perform receptionist responsibilities within the HIM department including greeting customers to the department and assist them as necessary as well as answering of department telephones with excellent telephone and interpersonal skills and route calls as needed. Provide coverage within the department as needed. Requires working knowledge of department and system policies, procedures and systems (Epic, Solarity, OnBase, etc). EDUCATION AND EXPERIENCE Advanced level of knowledge of Health Information Services systems generally acquired through completion of an Associate's Degree in Health Information Technology or Bachelor's degree in Health Information Management or related field. Equivalent combination of education or experience considered. General knowledge of medical documents and medical terminology. Medical office experience preferred. CERTIFICATION AND LICENSURE Registered Health Information Technician (RHIT) by the American Health Information Management Association (AHIMA) preferred. ADDITIONAL REQUIREMENTS Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES
INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Exert up to 20lbs of force occasionally, and/or up to 10lbs frequently. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: * Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. * Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. * Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. * Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. * Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. * Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning. | |