Compliance and Loss Prevention (CLP) Manager

Purpose Statement:

To help more people hear better, the Compliance and Loss Prevention (CLP) Department is responsible for protecting our Patients, our Team Members, and HearingLife business practices.

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 650 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must role-model and uphold the HearingLife Core Values:

* We create trust.

* We are team players.

* We apply a can-do attitude.

* We create innovative solutions.

Job Overview

The Compliance and Loss Prevention (CLP) Team includes the Director of CLP, CLP Managers, CLP Auditors, and the CLP Specialist. The Compliance and Loss Prevention (CLP) Manager reports to the Director of Compliance and Loss Prevention and is responsible for assuring adherence to HearingLife's policies and procedures as well as adherence to Federal, State, and local laws and rules. Additionally, the CLP Manager contributes to identifying and reducing loss of revenue and/or assets. The territory of the CLP Manager includes two regions out of the four regions in the company, either the Southeast-Northeast region or the Midwest-West region

• Performing in-person clinic audits for approximately 14 clinics per month at approximately 2 hours per audit within the Southeast and Northeast regions.
• Completing internal investigations using all or some methods including, navigating internal systems/software, collaborating between departments, and conducting personal interviews to resolve non-compliant incidents and/or activities causing loss of revenue/assets that may involve Team Members, business practices, and Patient interactions.
• Reviewing and revising current policies and procedures; developing new policies as assigned by the Director of CLP, or another Compliance Leadership Member.
• Identifying proactive proposals for areas of improved processes to reduce risks and increase success in Clinic activity, Patient experiences, and business practices
• Enforcing compliance department policies and procedures through demonstrating appropriate actions, providing educational instruction and materials, written and/or verbal communications, reporting outcomes, and appropriate escalations as needed.
• Build relationships with Field Team Leaders and other departments to facilitate cooperation and shared objectives for the protection of our team members, Patients, assets, and profitability.
• Analyze exception reporting which identifies key areas of non-compliance/risks. Develop and implement plans to mitigate. Update key performance metrics as new trends and needs develop.
• Additional project participation may be required as needed and directed by the Director of CLP, or another Compliance Leadership Member.

Travel

• 60% travel time is required to achieve a goal of completing approximately 14 In Person Clinic Audits per month.
• Travel is primarily airplane travel, driving rental cars, and frequent hotel stays.
• Extremely beneficial to have residence in the Southeast-Northeast area of the US and to be conveniently located near a major international airport.
• Work cadence typically resembles alternating one week of travel and one week of home-office work in one month.
• Additional travel for training opportunities twice a year

Education and Experience:

• Bachelor's degree and 2+ years in a management level position or, in lieu of degree, 6+ years of equivalent work experience.
• 3+ years of hearing healthcare practice or business experience, state and/or federal regulatory compliance management, policy and procedure development, or quality assessment, management, and/or training.
• 3+ years of loss prevention experience, management, and/or training experience in retail, consumer goods, healthcare, insurance, or related industries is a plus, but not necessary.
• Loss Prevention Certification is a plus, but not necessary.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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