Staff IT Analyst III - Operational Resiliency

Job Title:

Location:

What you'll do:

• Supports the Disaster Recovery (DR) Program by engaging with technology and business owners in the development and exercising DR plans and procedures.

• Assists technology subject matter experts in identifying, evaluating, and remediating disaster recovery requirements, gaps and risks.
• Assist technology owners in documenting DR procedures to failover technology application systems to an alternate region.
• Participate in the planning, leadership and execution of quarterly disaster recovery test exercises including measuring actual recovery and test performance and results to management.
• Maintain relationships with Technology Owners to help them revise DR plans as part of the technology lifecycle and as part of the quarterly DR test exercise program
• Support and assist Technology Owners in submitting DR test exercise preparation deliverables including tracking and resolving test exercise issues after each quarterly test exercise.
• Use of disaster recovery planning tools including, but not limited to, automated notification systems (Everbridge) and disaster recovery plan management software (Riskonnect).
• Support the resolution of findings and process improvement opportunities to ensure that findings and gaps are resolved by technology owners and the business.
• Monitor the status and effectiveness of test issues resolution to provide credible challenge ensure technology risks and gaps are permanently remediated.
• Maintain the ONCALL rotation and coverage matrix for DR tests and recurring meetings including the Change Advisory Board (CAB), Technology Review Board (TRB) and architecture Standards Board (ASB).
• Act as Technical Lead for the team including DR test exercise application scheduling, considering hard starts and technical dependencies to ensure test objectives are met.
• Mentor other team members on technical topics including DNS, failover strategies, database recovery strategies and approved technology standards.
• Establish and maintain the highest standard for quality and consistency of work product, employee engagement, follow-through and adherence to established processes as a model for the team.
• Lead the pack in proactivity by anticipating and addressing team challenges, needs and corresponding solutions which enable the team to demonstrate timely and continuous improvement in delivery.
• Perform Disaster Recovery KRI calculations based on test results as recorded in ServiceNow and submit the KRI results within the SAI360 GRC Tool on a quarterly basis.
• Act as the ServiceNow team lead including dashboard widget development & maintenance, reporting & exporting, annual DR requirements workflow approvals
• Act as the team lead for updating any open Audit or DR test related KRI breach risk issues in SAI360 GRC Tool on a weekly or monthly basis, as required.
• Lead the team in identifying process and productivity improvement opportunities.

What you'll need:

• BSc in Information Technology, Computer Science, or Business Management, or seven years of related experience required.
• Three to five years of related experience in the Banking or Financial Service industry required (over five years preferred).
• Knowledge & skills typically resulting from seven years of related experience in Disaster Recovery Planning required.
• Experience in working with small groups of (1-5) employees preferred.
• Certified training in business continuity and/or disaster recovery solutions and practices a plus (i.e., CBCP, ABCP, CBCI, BCCP, CBRM, CBRITP, etc.).
• The ability to travel (drive or fly) regionally and nationally on an occasional basis may be required.
• Hands-on work experience in writing regulatory compliance level documentation and technical plans and procedures.
• Requires strong oral and written communication skills to effectively interact with internal and external customers, including staff and contractors at all levels of the organization.
• Strong interpersonal and collaboration skills with the ability to interact with both technical and non-technical teams.
• Hands-on experience with disaster recovery planning and notification tools.
• Ability to obtain working knowledge of the organization, to develop a clear understanding of the company's key functional processes and resources, and to influence the organization in integrating disaster recovery strategies, procedures and practices.
• Work experience in IT Operations support, compliance, governance, audit, risk management and DR Program Administration.
• Ability to work occasional overtime, evenings and/or weekends as part of disaster recovery testing.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation