New

Credit Services Manager

Federal Home Loan Bank of Cincinnati
United States, Ohio, Cincinnati
221 East 4th Street (Show on map)
Jul 09, 2025
Credit Services Manager General Summary: The Credit Services Manager coordinates, monitors, and manages the operations in one or more of the core mission functions within the Credit department. Manages and directs systems and processes related to all functions of department operations. Collaborates, supports and aids in the implementation of models, documentation, and analysis of processes for the purpose of designing and restructuring business processes. Operates with high discretion and independent judgment in planning, organizing, and determining short- to long-term objectives. Extensive interaction with internal and external customers to facilitate and improve the management of operations of the Credit department. Principal Duties and Responsibilities: Manages efforts of staff to execute operations of assigned Credit-related functions. Ensures work is performed accurately, and in a timely manner, including the management (and processing as needed) of functional responsibilities, that may include but are not limited to advances, letters of credit, capital stock, advance pricing, membership changes, credit reporting, lien perfection, securities and loan collateral, and compliance activities. Reconciles complex transactions of high risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Interacts with customers and partners internally (with Bank staff, regulatory agencies, and vendors) to route calls, process documentation, or other action items required to complete credit-related processes. Manages the communication of credit-related policies, guides, and procedures. Monitors, reviews, and executes as-needed data entry processing (detailed/specific transaction processing), advances, letters of credit, loan and securities collateral, capital stock, and trading/system reconciliations. Oversees and executes as needed various reports, including Board, Committee, SEC disclosure support, management reports, and ad hoc member requests. Performs complex interpretation based on general instructions, procedures, or prior practices. Oversees and supports the implementation of project plans to ensure compliance with overall strategic plans, goals, and objectives, as well as maintenance of optimal operating efficiency within the department. Oversees and supports research and analysis of the best methods and practices relative to achievement of any associated project or process improvement; aids in the facilitation of design and development of alternative systems and procedures as appropriate to the objectives of the department. Consults, interacts and collaborates with the operations team to aid in the production of solution requirements using job shadowing, interviews, business process descriptions, operating procedures, policy guidance, business analysis, task analysis, and workflow analysis. Oversees, supports, and performs testing and validation to ensure ongoing system functionality and validity of associated/assigned Credit systems. Monitors and controls department documentation and custodial duties as assigned, including storage, inventory of legal documents/contracts, and records retention. Serves as a backup for all department operations functions requiring job-specific knowledge to perform those duties. Performs other duties and completes special projects as assigned by management. Minimum Knowledge, Skills, and Abilities Required: Knowledge at a level normally acquired through completion of a Bachelor's Degree in business with coursework in finance, accounting, management, mathematics, statistics, or economics. Six years of related work experience, preferably in the banking or financial services operations industry, in progressively responsible positions. Previous management experience is preferred. Excellent verbal, written, & interpersonal communication skills necessary to interact with all levels of Bank staff and senior-level external contacts to exchange or obtain information. Ability to handle sensitive information and continually demonstrate professionalism, tact, and diplomacy is essential. Ability to work with a high degree of accuracy to meet department productivity and exceptional quality standards within required time restraints. Ability to pay close attention to detail since errors could result in significant monetary loss and/or reputation risk. Strong organizational skills and the ability to multi-task while handling large volumes of work. Must be self-motivated and able to work independently and prioritize workload in a quick-paced, continually evolving atmosphere. Ability to perform (and hold others accountable to) research, identify and implement solutions to various operational and administrative challenges of an assigned team. Extensive knowledge of End User Computing (i.e., Excel) and Sarbanes-Oxley Act as it pertains to key internal controls is preferred. Advanced analytical skills are necessary to manage, develop, enhance, interpret, compile, present, and various reports and analyses for an array of downstream recipients, including but not limited to management, the Boards of Directors, stockholders, regulatory agencies, and vendors. Advanced use of Excel and Word, working knowledge of SharePoint and end-user programming (e.g., VBA), and general database management techniques are highly preferred. Maintains working knowledge of financial industry issues associated with assigned team functions to maintain appropriate workflow, controls, and procedures. Demonstrated commitment to diversity and inclusion. Promotes an environment of empathy and respect. Advocates for diversity at all levels of team members and in the selection of business partners and practices inclusion in all areas of responsibility. Supports D&I events and learning opportunities. Working Conditions: A normal working environment requires the use of a personal computer. Ability to pay close attention to detail to ensure the accuracy and integrity of data and decisions of the employee and the assigned team. Notation: This position has been identified as "high risk," as outlined in the Bank's Background Check policy. Individuals occupying this position will be required to submit to a background check biennially. Such repeat background check(s) are considered a "condition of continued employment".