Lead Teller

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and an average 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press 12 years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Oversees the daily operational aspects of the teller line by maintaining alignment with MSGCU's policies and ensuring compliance with state and federal regulations while delivering exceptional member service. Accurately completes teller transactions, identifies member needs, and cross sells beneficial products and services to deepen member relationships.

• Member Service: Exceeds member service expectations and builds trusting relationships with members by being the financial expert and shows a sincere interest in the member and their financial success. Actively engages with the branch team to ensure members are served efficiently and promptly. Assists members with problem resolution by using MSGCU service standards and Creating Member Loyalty (CML) skills.
• Branch Operations: Performs all duties related to teller operations including opening and closing, completing cash requests, daily balancing, resolving out of balance incidents, maintaining cash funds through a proper supply of vault cash, and authorizing transaction overrides to maintain service excellence. Conducts branch audits and prepares monthly audit reports while ensuring adherence to all security-related procedures, including, robbery, fraud, opening/closing of branch, and cash controls.

• Teller Transactions: Follows MSGCU's service standards to complete teller transactions and balance drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
• Cross-Selling: Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in depth knowledge of MSGCU's products and services in order to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.

Core Competencies:

• Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, and efficiently resolving problems. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes.
• Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates, and participates in team discussions. Effectively communicates MSGCU policies, procedures, and objectives to audiences of varying needs and abilities.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.

Education and Experience Requirements:

• High school diploma or GED; and
• 1 year of financial institution experience as a teller including vault and ATM balancing or retail experience as a cash lead with cash handling oversight.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.

This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $18.25 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here