Operational Task Support Manager (OFAM)

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com.

SUMMARY

DAWSON is looking for the next Operational Task Support Manager for Customs and Border Protection Professional Services Support Office of Facilities and Asset Management (OFAM) located in Washington, D.C. The Operational Task Support Manager will serve as the single point of contact (POC) for carrying out several tasks assigned by CBP leadership. These tasks will include, but not be limited to, the management of tasking systems, data flow, various metrics and the measurement and improvement of the tasking systems. Coordination of inter-offices and departments of the CBP structure, ensuring deliverables and reporting is completed in an accurate and timely manner.

DUTIES AND RESPONSIBILITIES:

• Commute to Washington DC. Office twice (2x) per week
• Responsible for carrying out daily, weekly, monthly and annual taskers as required by CBP Leadership and those appointed oversight of the division and leadership within.
• Monitor, measure, coordinate, and improve the management of tasking systems, data flow, and metrics
• Establish metrics to measure the quality/timeliness/accuracy of tasks to improve performance
• Maintain knowledge management sites that house task and all documentation related the tasks
• Coordinate with offices within and outside of OFAM on tasks
• Develop, implement, and refine existing tasking systems and suggest changes to improve the systems and their functionality
• Review and improve the management of tasks at all levels within OFAM and
  
  recommend improvements.
• Create, maintain, manage, and track deliverables and update SharePoint sites
• Create status reports (daily)
• Create/maintain and distribute report of all open deliverables to all division level employees (daily)
• Maintain COOP contact lists (quarterly)
• Provide excellent customer service to travelers within the CBP organization
• Exercises a proactive approach to both knowledge and task management
• Providing a positive contribution that significantly impacts overall efficiency and success of the company's travel initiatives

QUALIFICATIONS:

• Must be able to obtain a CBP Public Trust Clearance - Current CBP clearance is preferred
• Bachelor's degree in business administration, management and/or related field and/or 6 + years of experience in DoD task order management for the government.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity for daily activities, to include driving
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus

*This Position is Contingent Upon Award.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.