Associate Healthcare Operational Performance Analyst

ABOUT PERFORMANT:

At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you!

ABOUT THE OPPORTUNITY:

TheAssociate Healthcare Operational Performance Analyst (Payment Integrity)performs a variety of duties as part of a team that supports the successful growth and profitability of the business segment operations. This position works closely with operations and internal cross-functional groups, as well as interacts with assigned clients, to ensure deliverables are successfully met on time.

Key Responsibilities

• Supports Operational Performance Leadership and Analysts with responses and coordination of internal team and assigned client requests, which may include, but not limited to:

  • Reconcilement and reporting for assigned clients or business segment.

  • Maintenance, organization, and storage of documentation (e.g., Assigned Client data matrices, Process flows, Standard operating procedures, and Templates).

  • Tracking and monitoring time sensitive assigned client escalations.

  • Participate in Key stakeholder meetings as requested and/or assigned.

  • Participate in projects and program initiatives, and complete assigned projects on time.

  • Gain required proficiency with assigned systems/processes in order to provide end-user 1st level support. This includes the triage and tracking of end user issues to determine a solution and/or escalation path leading to final resolution.

  • Receives assignments in the form or objectives, incorporates feedback to adjust work priority as necessary, and effectively works independently and with team to successfully meet business needs.

  • Participates in the development of platform builds to support company processes.

  • Performs other duties as assigned to meet business needs.

Knowledge, Skills and Abilities Needed

• Ability to learn skill sets and software needed to perform job duties as requested.

• Solution oriented with focus on innovative and proactive approaches while supporting internal and client issues.

• Strong written and verbal communication skills.

• Ability to work effectively in professional setting in collaboration with internal cross-functional teams and clients.

• Self-motivated, good critical thinking, questioning, and problem-solving skills required to be successful in the role.

• Ability to manage time and multiple tasks efficiently, while completing work within allocated time frames.

• Employ basic project coordination skills.

• Ability to meet objectives with minimal supervision.

• Intermediate experience with MS Office Suite.

• Strong technical skills with ability to quickly adapt to new applications and systems.

• Ability to follow policy, procedures, and regulations in the workplace.

Required and Preferred Qualifications

• High School Diploma or GED required. Some college completed or plans to complete a two- or four-year degree, is preferred.

• Minimum one (1) year of related experience in the Healthcare industry or an industry which aligns with the skill set needed.

• Client services and project management experience a plus.

• Experience gathering, researching, and documenting data and requirements for projects and/or complex problem solving, is a plus.

• Other requirements may apply.

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED