Senior Director, Client Services

BC is excited to offer a fantastic opportunity to drive our sales strategy in the Texas market for water and wastewater engineering and consulting services.

As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations. You will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment.

We offer flexible work arrangements from our offices in Austin or Dallas.

The Texas market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding client service and achieving positive outcomes for both the environment and our clients.

Detailed Description:

• Develop and expand relationships with clients. Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization.
• Lead, manage, and facilitate the Client Service Team (CST).
• Develop, maintain, and communicate the client's strategic vision and business case to the CST and BC business leaders.
• Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize. Exhibit professional acumen while providing direct project oversight and engagement.
• Fully understand the client's business and desired outcomes. Regularly engage clients to comprehend their business interests.
• Responsible for developing and driving sales and business goals for the Texas Water and Wastewater market.
• Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations.
• Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews.
• Understand and apply knowledge of market trends and drivers.
• Serve as project manager or senior technical resource for key clients.
• Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
• Utilize internal systems for communication, tracking, and collaboration on projects and opportunities.
• Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication.
• Meet identified performance metrics, including annual sales goals, project budgets, and schedules.
• Leverage resources, experience, and skills of the firm to support client goals.
• Participate in professional societies, fostering connections for BC and technical professionals in support of client goals.
• Serve as a mentor to mid-level and rising professional staff.

Desired Skills and Experience:

• B.S. degree in related engineering field (Civil, Environmental etc.).
• Professional Engineer registration in the State of Texas.
• A minimum of 15 years' experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution.
• Demonstrated ability to communicate effectively with clients, lead project teams to meet project requirements, and provide strong business growth results in management roles.
• Proven track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations.
• Proven understanding of environmental and regulatory drivers for clients and projects.
• Knowledge of business and management principles involved in sales portfolio management, strategic planning, resources allocation, leadership.
• Proven technical skills with the ability to articulate ideas and concepts both visually and contextually.
• Ability to motivate others and lead teams to implement plans for projects and client pursuits.
• Proficiency with Microsoft Suite including Word, Outlook, Project, Excel, and PowerPoint.

Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A:

Salary $175,000 - $200,000

Location B:

Salary $200,000 - $225,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits

About Brown and Caldwell
Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com.
This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act