Claims Processing Support (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

This role will be responsible for providing clerical/processing support pertaining to the administrative functions of the area, department, or region. This may include some or all the below essential functions and other duties as assigned.

• File, locate, pull, and classify a variety of different materials. Pulls files for audits upon request. Process file purges per retention guidelines. Sends files marked for retention to off-site storage. Coordinates and approves off site files for destruction.
• Performs other clerical/administrative duties in support of department or function assigned. At times may provide support and assistance to other operations within the Selective organization.
• Enter emailed and faxed new claims from various queues and inboxes into our automated systems.
• Produce various forms, reports, and correspondence. Proofreads material to ensure accuracy and quality of product. Identifies errors and omissions in materials and expedites resolution.
• Handles all supply orders for the Claim Service Center employees as needed.
• Arranges and coordinates meeting plans, catering and other needs for management or department staff.
• Data entry of emailed or faxed E&S new claims along with manually identifying and verifying coverage on all reported E&S new claims.
• Manages first party glass claims with our approved glass service provider by assisting with coverage, deductible verification, assignments, invoices, and other glass vendor reports.
• Oversees and manages claim assignments for Claim Service Center or another appropriate claim handler/regional queue.
• Void claims as appropriate.

Knowledge and Requirements

• Ability to work efficiently by staying focused on task at hand and completing work on schedule. Ability to be flexible and handle multiple demands, shifting priorities, and meeting deadlines. Demonstrated commitment to producing quality work. Demonstrated attention to detail. Ability to work effectively with others to achieve goals while supporting collaboration and teamwork. Ability to provide exceptional customer service for internal and external clients. Basic knowledge of MS Office (Word, Outlook and Excel).

Education and Experience

• High School diploma or equivalent preferred. Prefer 1 year of claims experience. Prefer 1 year of data entry experience. Prefer 2-4 years of general office work including prioritization and time management.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.