Desktop Analyst Mid

Role: Desktop Analyst

Location: Irving, TX 75063- 5 Days Onsite
Duration: Long Term Contract

Industry: Convenience store chain

Key Responsibilities:

• Provide deskside/mobile support to end-users during the mobile carrier transition.
• Assist with the distribution and setup of new mobile devices and/or SIM cards.
• Configure and activate mobile phones (iOS and Android) with the new carrier settings.
• Support data transfer, email setup, MDM enrollment, and app configurations.
• Troubleshoot issues related to device compatibility, network access, or user authentication.
• Educate users on new carrier features, voicemail, roaming, and support processes.
• Maintain detailed logs of device assignments, support tickets, and user feedback.
• Coordinate with the mobile project team to escalate issues and track progress.
• Collect and decommission old devices.

Qualifications:

• 2+ years of experience in IT support, deskside support, or mobile device support.
• Strong working knowledge of iOS and Android devices.
• Experience with mobile device management (MDM) tools such as Intune.
• Familiarity with carrier activation processes.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced environment and manage multiple support requests.

Preferred Skills:

• Experience supporting enterprise-scale mobile rollouts or migrations.
• Working knowledge of mobile policies, security practices, and device encryption.
• Familiarity with ticketing systems (ServiceNow)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.