Contract Logistics & Operations Associate Jr.

Job Title : Contract Logistics & Operations Associate Jr.

Address: Phoenix AZ 85034 United States

Start: 07/14/2025

End: 01/31/2026

Pay Range : $ 22 - 23 / Hourly on W2

Duties:

• Responsible for facilitating the product return and replacement process. Provides support to the department, RMA Production Control and Vendor Returns with RMA research, administrative tasks, training, and process improvements.
• Respond to and process RMA requests, including issuing credits to customers; system research and contacts Sales for issue resolution; enters outbound sales orders to return product to customer and charges appropriately.
• Monitors repair parts pool for customer engagements; customer contact for Post-Production Services' warranty programs, etc.
• Investigates/researches for root cause and processes defective and nonconforming product.
• Follow up with vendor returns group to expedite returned product with supplier; supplies data to supplier quality for trends in returned product.
• Investigate and resolve resale/costing issues by working with finance, as needed.
• Reports RMA issuance and Vendor returns metrics.
• Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer.
• Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities.
• Gives direction and provides solutions regarding inventory discrepancies and reports.
• Creates written procedures and policies to comply with internal and extern customer requirements pertaining to processes.
• Acts as a consultant to project leaders to implement new or transferred business as an expert in inventory software systems and compliance knowledge.
• Other duties as assigned.

8AM to 430 PM or 7AM to 330 PM, Monday through Friday, OT optional/occasionally required

Skills:

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Identifies key issues and patterns from partial/conflicting data Customer Service Order Entry Takes a broad perspective to problems and spots new, less obvious solutions

Education:

High School Diploma or Equivelent Required, Associates Degree Preferred.

Typically requires a minimum of 1 year of experience. For warehouse jobs: Typically requires at least 5 years of experience.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.