Clinical & Training Manager - Medical Programs (Remote)

We are seeking a highly capable and motivated Clinical & Training Manager - Medical Programs to lead the development, delivery, and oversight of clinical and training operations across multiple luxury and remote destinations. This hybrid role blends clinical program management, multi-site medical team leadership, and training oversight, supporting high-performing teams in ultra-high-net-worth (UHNW) communities, private security operations, and exclusive resort environments.

You will serve as the operational and training backbone for our medical providers-ensuring regulatory compliance, instructional excellence, service integration with the hospitality industry, and team readiness across a distributed footprint. This role requires someone who can balance elite clinical standards with exceptional interpersonal and client service skills.

This is a remote role, but priority will be given to those near Los Angeles, CA, San Francisco, CA or Boca Raton, FL.
This is a salaried position - $90,000 - $100,000/year

Key Responsibilities

Multi-Site Clinical Operations & Team Management

• Oversee medical operations at multiple national and international sites, ensuring consistent care and service excellence.
• Establish and maintain site-specific team structures with clear roles, responsibilities, and chains of command.
• Manage schedules, coverage, and communication across all sites to ensure seamless operations and 24/7 readiness where needed.
• Build and maintain strong working relationships with hospitality teams, concierge services, and resort leadership to ensure medical programs complement the guest experience.
• Foster team cohesion and professionalism while maintaining a service-oriented mindset appropriate for luxury environments.
• Implement systems for performance tracking, QA/QI reviews, incident reporting, and credential compliance.

Training Program Leadership

• Lead a national instructor network delivering BLS, ACLS, PALS, TCCC/TECC, and custom emergency modules.
• Ensure curriculum consistency and certification compliance with AHA, NAEMT, and NREMT.
• Develop blended training programs tailored to the service and risk environments of high-profile client sites.
• Support delivery of training to resort, security, and hospitality personnel, ensuring integration and practical application.

Medical Readiness & Protocol Oversight

• Standardize and audit medical kits, response protocols, and SOPs.
• Manage equipment and medication logistics to maintain medical readiness and expiration compliance.
• Provide clinical input on medical risk assessments, emergency plans, and event coverage.

Leadership & Cross-Functional Collaboration

• Act as the central point of contact for medical team members, offering mentorship and conflict resolution.
• Interface with internal stakeholders (HR, logistics, operations, medical leadership) and external hospitality partners to align program goals.
• Participate in client planning meetings, site visits, and medical strategy development for new and existing properties.

Who You Are

You're a polished clinical leader who is equally comfortable working with high net worth individuals. You understand how to lead diverse medical teams, uphold elite standards of care, and operate with discretion and professionalism in high-profile settings. You value the guest/patient experience and know how to integrate medical services into hospitality environments without disrupting them. You are willing to jump in when needed to accomplish the mission.

Required Qualifications

• Active clinical licensure: Active NREMT Paramedic, CCRN, NP, or PA
• BLS, ACLS, PALS, PHTLS
• 5+ years in emergency, austere, or concierge care environments
• Experience managing medical operations across multiple sites or teams
• Certified instructor in AHA and/or NAEMT courses (BLS/ACLS/PALS, TECC/TCCC)
• Strong understanding of hospitality, private healthcare logistics, or VIP/resort service delivery
• Excellent communication, discretion, and leadership skills

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  Willingness to travel up to 70%

  
  

Preferred Backgrounds

• Prior service in tactical or federal medical roles (18D, PJ, IDC, Flight Medic, White House/DoD medical team, etc.)
• Experience supporting UHNW clients, dignitaries, or luxury resort environments
• 3+ years Critical care preferred (CCP-C, FP-C, CCRN, CFRN...)
• Familiarity with resort operations, executive protection, or international concierge medicine

Location & Travel

Remote-first role with regular travel. Candidates based near San Francisco, Los Angeles, or Boca Raton are preferred due to proximity to key sites.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Competitive 401k with employer match
• Employee Assistance Program (EAP)
• Paid time off (PTO)