Emergency Department Registration Specialist Lead

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Emergency Department Access Services
Position Type: Full time, 35 hours/week
Schedule: Monday - Friday, 11:00 am - 6:30 pm

Your role with us

A Registration Specialist Lead in the Emergency department plays a critical leadership role in ensuring accurate, efficient, and customer-focused patient registration. They serve as both a technical expert and team resource, overseeing registration accuracy, coaching staff, resolving escalated issues, and maintaining compliance with regulatory and billing requirements. In addition to mentoring and training, they drive workflow improvements through Lean methodology and actively contribute to departmental leadership activities.

What you'll do

• Leads and supports registration workflows by accurately collecting patient demographics, verifying insurance eligibility, and ensuring compliance with regulatory and billing requirements across multiple service areas.
• Serves as a resource and point of escalation for frontline staff, providing guidance on complex registration, customer service issues, and workflow processes in Epic.
• Trains, mentors, and evaluates staff through onboarding, ongoing education, quality assurance reviews, and development of training materials and standard work documentation.
• Monitors and resolves registration errors by managing workqueues, identifying trends, and ensuring timely and accurate account correction and documentation.
• Delivers exceptional customer service by using AIDET principles, handling escalated service concerns, and ensuring a positive experience for patients and internal partners.
• Participates in department leadership and Lean improvement initiatives, contributing to staff scheduling, problem-solving, process optimization, and team performance alignment with organizational goals.

• High school Diploma or Equivalent required
• 2 years of experience in healthcare Access related industry such as registration, medical front office, and/ or medical reception setting required.

Additional Information

• 1 year of experience as a lead, supervisor, or management position preferred.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.