New

Customer Experience Specialist

TEKsystems
$18.00 - $23.00 / hr
life insurance, sick time, tuition assistance, 401(k), retirement plan
United States, Iowa, Des Moines
Jul 11, 2025
Description Our Operations division is currently seeking multiple talented, curious, and compassionate Customer Experience Advocates (CXA) that are eager to serve as trusted partners in navigating their health insurance needs. Your days will be filled with phone calls from our members providers and other stakeholders. Sometimes the work can be challenging and complex but will also be rewarding for those who want to make an impact by serving on the front lines to support our members. The CXA will provide accurate, prompt, courteous, and professional responses to member, provider or other stakeholder inquiries over the phone. Aside from meaningful-challenging work, we offer: An opportunity to work remote, upon meeting performance expectations A strong focus on optimizing the customer experience - our mission is to Make Health Care Better! A culture of respect, diversity, inclusion, and commitment to our community A culture of individuals who are curious, committed, and connected A workplace that values health with access to a fitness facility, health programs, education, and services An opportunity for career advancement Exceptional employee benefits, rewards, and growth opportunities Best-in-class tuition assistance program (we will help pay off any current student loans you might have previously incurred!) Additional Skills & Qualifications High School Diploma or GED. A minimum of one year proven experience engaging with customers (e.g. retail, service, health care provider, nursing, care giver, or teacher). Experience in customer-centric role(s) with demonstrated ability to proactively develop professional customer relationships by listening, understanding, anticipating, and providing solutions to customer needs. Computer literacy - basic computer skills, such as accessing common web and desktop applications, navigating multiple sources of information and word processing. Professional verbal and written communication skills; attention to detail (use of proper sentence structure, proper grammar, with the ability to synthesize member information into a consumable format). Good judgment and proven problem-solving skills and ability to think independently. Ability to resolve issues and conflicts in a professional manner, while maintaining composure and confidence. Displays empathy and discerns stakeholders' true intent. Collaborates with team members to accomplish goals or outcomes. Builds trust and connects with others, in order to complete work. Ability to adapt to an ever-changing work environment; ability to multitask and manage time. Basic math skills, including subtraction, addition and multiplication. Willingness to be trained on additional market segments, as business need dictates. Ability to come into the office when requested (i.e. team meetings, training, etc.). PREFER: Associate degree Demonstrated experience working within specified time constraints, such as first call resolution, average speed of answer, etc. Prior experience and/or knowledge in health insurance or related industry. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Des Moines,IA. Application Deadline This position is anticipated to close on Jul 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.