Principal Product Manager-CRM and Marketing Tech Systems

Microsoft
United States, California, Mountain View
Jul 13, 2025
OverviewEmpower sellers. Unify marketing. Drive AI innovation. At Microsoft AI Monetization, we're building the future of intelligent systems that power our global sales and marketing teams. We're looking for a Principal Product Manager - CRM and Marketing Tech Systems to lead the vision and execution of a unified Customer Relationship Management (CRM) + Marketing Technology (MarTech) platform-streamlining how we engage customers and optimize the seller-marketer connection.This is your opportunity to transform how our teams operate with a single system that simplifies complexity, enhances productivity, and uses AI to power smart decision-making.This role focuses on simplifying and enhancing complex sales and marketing workflows by building a single, intelligent platform that empowers both teams to work more efficiently and collaboratively. You'll design experiences that connect sales activities-such as pipeline tracking and opportunity management-with marketing functions like automated email campaigns, lead nurturing, paid media targeting, and contact segmentation. By embedding AI into these workflows, you'll help improve decision-making, personalization, and overall business impact.We are committed to inclusive design and creating products that empower people of all backgrounds to do their best work. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.By applying to this position, you are required to be in office atleast 3 days a week in either Mountain View, CA OR Redmond, WA. ResponsibilitiesLead product vision and roadmap for a unified CRM + MarTech platform, ensuring it enables seamless collaboration between sales and marketing teams.Simplify and modernize sales processes by designing tools that reduce manual steps, surface relevant insights, and drive seller productivity through AI.Define and integrate marketing workflows such as:Email automation (e.g., triggered nurture sequences and personalized follow-ups)Paid media optimization (e.g., campaign targeting recommendations)Contact and audience management (e.g., segmentation and engagement tracking) Enable closed-loop marketing and sales alignment, ensuring marketing efforts such as lead scoring and content engagement flow naturally into seller workflows.Understand online ad sales to tailor CRM capabilities that support ad sellers' needs-including deal tracking, customer segmentation, and performance reporting.Partner closely with engineering, UX, and data science teams to build high-quality, scalable, and intuitive products.Champion inclusive practices throughout the product development lifecycle to ensure solutions work for users of all backgrounds and abilities.