New

Card Services Dispute Specialist II (Hybrid)

Georgia United Credit Union
United States, Georgia, Duluth
Jul 14, 2025
Description * Conducts in-depth interviews and investigations as it relates to ATM/ATM+, debit and credit card transactions. Communicates information to members either verbally or written as necessary. * Maintains accurate records and documentation throughout the dispute resolution process and ensures files and reports are updated. * Processes and assists front line team members with general card related questions, card activation and deactivations, PIN resets, and other requests as needed through ticketing system and phone queue. * Maintains an advanced level knowledge of electronic payments products, services, technology, trends, and industry best practices. * Provides quality member and team member support as it relates to card services. * Assists accounting department with general ledger reconcilement of dispute-related entries. * Creates and works regularly scheduled reports as well as those at the request of management. * Maintains knowledge of applicable laws, regulations and assists in ensuring compliance with such. * Stays informed of changes related to Regulation E and Visa Rules and maintains a working knowledge of both. * Maintains an advanced level knowledge of electronic payments products, services, technology, trends, and industry best practices. * Completes special projects as assigned. * Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values. Qualifications Behaviors Dedicated - Devoted to a task or purpose with loyalty or integrity Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Team Player - Works well as a member of a group Education High School (required) Experience * Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. (required) * Ability to engage, be proactive to achieve organizational OKRs. (required) * High school graduate or equivalent. (required) * Ability to use Microsoft Office programs, specifically Word, Outlook, and Excel. (required) * Ability to solve problems, prioritize tasks, and meet required deadlines. (required) * Strong analytical and decision-making skills. (required) * Knowledge of debit and credit card regulations and payment processing rules (required) * Previous experience with Visa DPS, Symitar, and FINBOA (or other dispute resolution platform). (required) 3 - 5 years: * 3-5 years of related experience in similar position. (required) Skills Communication (required) Attention to Detail (required) Team Player (required) Relationship Building (required) Critical Thinking (required) Interpersonal Skills (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.