New

Call Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jul 15, 2025
Location: Madison, WI * Schedule: Mon-Thurs 9:00 AM-5:30 PM \| Fri 8:30 AM-5:00 PM On-site \| Full-time What You'll Do As a Customer Care Representative, you'll be the voice of the company -delivering exceptional service and support to our customers. You'll handle inquiries via phone and email, resolve issues efficiently, and contribute to our mission of creating customers for life. Key Responsibilities: Respond to inbound calls and emails regarding orders, product info, pricing, and technical support. * Process orders and complaints accurately using Oracle ERP. * Collaborate with departments like logistics, sales, and regulatory to resolve customer issues. * Maintain and update customer accounts. * Participate in daily KPI meetings and meet individual performance metrics. * Troubleshoot and resolve Level 1 and Level 2 technical issues. * Prepare Return Merchandise Authorizations (RMAs) when needed. * Support special projects and other tasks as assigned. What We're Looking For * 1+ year of customer service or technical support experience. * Experience handling irate customers with professionalism. * Typing speed of 30+ WPM. * Familiarity with CRM/ERP systems (Oracle preferred). * Proficiency in Microsoft Office Suite. Why Join Us? * Career Growth: Opportunities for advancement within a growing company. * Modern Workspace: Bright, open office built in 2019 with standing desks and a collaborative team of 15. * Great Location: Madison, WI-consistently ranked as one of the best places to live in the U.S. * Culture: Supportive, innovative, and people-first environment. Ready to make a difference in the medical technology field? Apply today and help us shape the future of clinical visualization. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Jul 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.