Program Supervisor II

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Location: Richard L. Harris Building 8 NW 8th Ave. Portland, OR 97209

Salary:$56,618 - $79,268,

Schedule: Monday-Friday, 8:00 AM-5:00 PM

SUMMARY: The position will be responsible for the direct oversight of the day-to-day operations of the 8x8 Program. This position works closely with Substance Use Disorder (SUDs) treatment providers, CCC's Employment Access Center, Community Volunteer Core and other Health Services to coordinate care for shared program clients and meet the program outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Direct Supervision and Guidance to 8x8 Program Staff.
• Assist Peer Case Managers with accessing resources for the people we serve, including but not limited to, SUD's Treatment, Mental Health Treatment, Primary Care and permanent housing.
• Facilitate weekly staff meetings, case load reviews, and coordinate interventions as needed.
• Regularly attend both internal and external stakeholder meetings.
• Maintain referrals to the program, coordinate with community partners and scheduling screenings, and manage program functions related to the occupancy of program units.
• Identify and facilitate clients' access to other community resources.
• Coordinate with Property Management, property maintenance, repairs, and management.
• Work with referral agencies (including residential and outpatient treatment providers) to facilitate enrollments and transition for all clients.
• Cultivate and maintain positive working relationships with clients, and Intra and Inter-agency providers.
• Develop and maintain good working relationships with DCJ, DHS, JOHS, Treatment providers and other agency staff to maximize client success.
• Maintain records and documentation in accessible and legible form.
• Ensure that all records, building roster, and client interactions meet applicable State and Federal guidelines and regulations.
• Perform routine review of client files to ensure accuracy, compliance, and client engagement.
• Review program data to ensure adherence to case management and client care standards of practice, quality of outcome data for reporting, and to inform program improvement activities.
• Work closely with the Housing Department and Supportive Housing team to ensure a safe and healthy recovering environment is maintained.
• Communicate and meet regularly with Supported Employment staff to form a combined case plan for 8x8 clients around recovery and employment.
• Assist in completing required reports for the Housing Department, Supportive Housing Department and/or Administration Department in a timely and accurate manner.
• Must be available 24/7 for all emergencies.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

SKILLS AND ABILITIES:

• Understanding of chemical dependency as a disease, including treatment and intervention methods.
• Ability to support the team in assisting clients in maintaining recovery, retaining housing, moving on to permanent housing and achieving self-sufficiency.
• Ability to work both as a team member and independently to achieve program goals.
• Understanding of HIPPA, confidentiality and boundaries, and a demonstrated ability to incorporate into daily job performance.
• Ability to understand and implement self-sufficiency, treatment or discharge plans developed by other agencies.
• Ability to clearly communicate expectations and consequences to clients/tenants and staff.
• Ability to manage complex and multiple tasks and prioritize appropriately.
• Demonstrated knowledge of community and social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Comfortable working with people from a diverse range of ethnic and socio-economic backgrounds, including those with dual diagnoses or other disabilities who may display hostility.
• Detail oriented; ability to maintain accurate records and necessary paperwork.
• Knowledge of and ability to utilize de-escalation techniques, when encountering volatile situations.
• Ability to effectively communicate with clients and community partners; co-workers; corrections personnel, police, child welfare workers and other community referents.
• Demonstrated understanding of professional and personal boundaries in the workplace.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required.
• Two years of experience working in supportive housing, behavioral health, social services, or related environment to include one year of lead/supervisory experience.
• Must have a clear understanding of dual relationships and professional boundaries.
• Flexible work schedule required; may include some evenings and weekends.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Able to climb stairs several times a day.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screening and background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS

• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.
• Bachelor's degree in a relevant field.
• CRM, PSS, QMHA, or CADC Certification
• Case management experience

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.