New 
Senior Product Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 16, 2025 | |
|
OverviewMicrosoft is a global technology leader with a mission to empower every person and every organization on the planet to achieve more. Our team sits within the broader Microsoft Dynamics 365 group, working across Power Apps, Power Automate, Dataverse, AI Builder, and Microsoft Industry Solutions. We focus on transforming Microsoft Support by embedding intelligent, scalable features directly into core products like Dynamics 365. This platform is a showcase for cutting-edge technologies such as machine learning, augmented reality, and predictive analytics, enabling end-to-end digital transformation for internal and external support experiences. We are looking for a Senior Product Manager to join our team. This role will lead the development of secure support experiences across Microsoft's support platforms. This opportunity will also define the vision and strategy for security-enhanced tools used by both customers and support engineers. You will collaborate with engineering, security, and support teams to ensure our solutions are secure, compliant, and reliable-protecting customer data while delivering exceptional support. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesIn this role you will drive the security strategy and experience across the across the company leveraging key insights to drive foundational improvements to the support experience for our customers. Additionally you will be responsible for driving key improvements into the product to ensure we are a reference implementation of Dynamics. Own setting and executing product strategy for Microsoft Support experiences across multiple lines of businesses. Engage with stakeholders across the company from the engineering groups, businesses, and the support organization. Leverage cross-group collaboration skills and influence priorities using data- driven approaches. | |