DCS INVESTIGATOR SUPERVISOR - 07152025- 69522

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, ADMINISTRATION DIVISION, DAVIDSON COUNTY

This is a DCS Investigator Supervisor position in the Internal Affairs division of the Central Office Quality Compliance Team. This position is currently located in Davidson County, but can potentially sit in any surrounding county. The selected applicant will supervise the Juvenile Justice Electronic Monitoring and Absconder Units.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to graduation from a college or university with a bachelor's degree and experience equivalent to four years of full-time professional experience investigating fraudulent or criminal activity or child abuse and neglect and at least one year in a supervisory role.

Experience for Education Substitution: Military, Law Enforcement, or other professional investigative experience may be substituted on a year-for-year basis.

Necessary Special Qualifications: Applicants for this class must:
1.Must be at least twenty-one (21) years of age on the date of application;
2.Be a citizen of the United States;
3.Possess a valid drivers license prior to and during employment;
4.Have a good moral character, as determined by investigation;
5.Complete a criminal history disclosure form in a manner approved by the appointing authority;
6.Have no conviction for a felony;
7.Agree to release all records involving their criminal history to the appointment authority;
8.Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.

Knowledge, Skills, Abilities, Competencies, and Tools/Equipment:
-Knowledge in: law & government, personal & human resources, public safety & security, administration & management
-Skilled in: writing, critical thinking, judgement & decision making, reading comprehension, complex problem solving, time management
-Ability to: written comprehension, deductive reasoning, inductive reasoning, mathematical reasoning, reaction time

Overview

This classification performs professional investigative work of considerable difficulty and supervisory work of average difficulty, and performs related work as required. An employee in this class supervises a team who perform investigations at DCS field offices, homes, secure institutions and contracted agencies from an assigned area of the state. The DCS Investigator Supervisor functions as a direct supervisor while the DCS Investigator 3 functions as a lead/mentor.

Responsibilities

1.Serves as a supervisor for DCS Investigator 1, DCS Investigator 2 and DCS Investigator 3 positions.

2.Receives verbal and/or written complaints to determine if an inquiry/investigation will be authorized and if DCS policies and procedures have been violated. Identifies pertinent information to assess validity of allegations received. Gathers complete and accurate information. Assigns cases to subordinate staff for investigation. Provides supervisor with status updates as requested or required by policy.

3.Conducts interviews with multiple individuals to obtain information relevant to the allegation. Documents accurate information from an interview in a timely manner per policy.

4.Identifies and collects evidence/data of relevance. Analyze evidence to interpret sequence of events, to determine the focus of the investigation, or to develop investigative leads to determine if it supports the allegation.

5.Prepares reports for court. Appears in court/administrative hearings to testify to findings in cases/investigative summaries.

6.Uses policy, training, and experience/knowledge in the review of relevant information to determine plan of action or resolution. Develops and maintains relationships with outside groups, law enforcement agencies, court officials and other governmental agencies. Communicates with coordinating agencies, victims, and court system regarding investigative activity. Provides interpretation of reports/investigative leads to concerned/involved parties.

7.Addresses unprofessional behaviors and/or actions with clients, service providers, resource parents, etc.

8.Recognizes and acknowledges the rights of the families while conducting global assessments which may include regular home visits to assess safety of home.

9.Determines if a policy violation or abuse/neglect has occurred. Identifies the perpetrator, the level of risk or harm, and determines the need for additional steps.

10.Develops strategies to resolve the concerns and close the investigation within policy timeframe.

11.Maintains and stores photographic, digital media, audio evidence, and other related documents.

Competencies (KSA's)

1. Customer Focus
2. Planning
3. Priority Setting
4. Organizing
5. Ethics and Values
6. Conflict Management
7. Integrity and Trust

Tools & Equipment

1. Mobile Phones
2. Vehicles
3. Laptop/Tablet
4. Audio recorder
5. Measurement Tools
6. Copy/Fax Machine
7. External computer hard drives (thumb-drives, etc.)
8. Drug-Screen kits
9. Car Seats