Field Service Technician

Position Summary:

As Field Service Technician for Shick Esteve - a Coperion brand, you will provide hands-on technical assistance, installation, startup, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely. This role offers an exciting opportunity to travel extensively, work directly with industry-leading equipment, and make a significant impact by helping our customers optimize their operations. If you enjoy working independently, solving complex mechanical and electrical challenges, and delivering outstanding service, we want to hear from you!

• Sign-On Bonus: $3,000 (Paid after 90 days)

• Location: Candidates can be located anywhere within the continental US and live within 1 hour of an international airport.

• Travel: 75%, including domestic and potential for international.

Work You'll Do:

• Technical Support:Provide technical support for automated factory equipment, including troubleshooting, diagnostics, and repairs. Respond to service requests and inquiries from clients regarding equipment performance and functionality.

• Installation and Maintenance:Onsite: installation and start-up of new automated factory equipment. Maintain and fix issues with previously installed and used equipment. Train clients on routine maintenance and inspections to ensure efficient and safe operation.

• Troubleshooting:Diagnose and resolve mechanical, electrical, and software issues in automated systems and equipment. Utilize diagnostic tools and software to identify problems and implement effective solutions.

• Documentation:Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment.

• Training and Support:Provide onsite training and support for clients with the proper use and maintenance of automated equipment.

• Collaboration:Work closely with engineering and product development teams to provide feedback on equipment performance and suggest improvements. Collaborate with other technicians and support staff to ensure a timely and effective delivery of the services requested.

• Safety Compliance:Adhere to all safety protocols and regulations while working on equipment. Ensure that all tools and equipment are maintained in safe working conditions.

Team:

• You will be part of a dedicated Shick Esteve Field Services team focused on delivering high-quality technical support and service for automated factory equipment, collaborating with engineering, product development, and other support staff to enhance customer satisfaction.

Basic Qualifications:

• High school diploma or equivalent; technical degree or certification in a related field preferred.

• A willingness and ability to travel extensively-often on short notice-and spend 1-3 weeks away from home supporting customer sites worldwide.

• Valid passport, driver's license, and a clean driving record, enabling seamless international and domestic travel.

• Proven experience as a field service technician or in a similar role, preferably in the kitchen equipment or automation industry.

• Strong understanding of mechanical, electrical, and software systems.

• Proficient in using diagnostic tools and software for troubleshooting.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills to interact effectively with clients and team members.

• Ability to work independently and manage time effectively.

Preferred Qualifications:

• Ability to lift and carry equipment weighing up to 50 pounds.

• Comfortable working in various environments, including kitchens and manufacturing facilities.

• Ability to stand, bend, and reach for extended periods.

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".