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Credit Card Specialist

Northwest Bank
United States, Pennsylvania, Warren
Aug 08, 2025
Job Description Overview The Credit Card Specialist is responsible to review and monitor reports related to payments, credit card applications, and reissuance of credit cards, while also handling customer service inquires from customers and office personnel. Essential Functions Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Ensure compliance with Federal/State regulations, VISA regulations, Northwest policies and procedures, and knowledge of CARE, Signature, Loan Navigator, FIS Operating System Manage personal workload/workflow Meet departmental goals and targets Attend educational/training seminars as required, and regular staff meetings Set-up customer loan files in Nautilus Review information in E-Reports Prepare and analyze reports Ensure total data/document integrity Maximize technology tools available Process relevant documentation Consistently provide the best customer experience possible Identify and resolve customer issues Manage customer service request channels Process credit limit increase and reapplication requests Understand and explain credit card fraud/dispute process Monitor fraud trends based on disputes being filed by customers Understand and monitor credit card accounts for suspicious/risky activity Review reports for returned payments and disputes in order to research items, and reports for compliance with Reg Z, the CARD Act, SCRA and other applicable regulations Process monetary adjustments on accounts based on reports provided by FIS and by customer request Reissue Visa CAMS Alert Accounts Provide telephone coverage for customer service calls and office personnel inquires Respond to written or email requests Process balance transfer requests, and new business credit card requests and changes to existing accounts Understand business credit card requests and work with lenders for completion of application packet Liaise as required with all appropriate vendors and/or business partners Develop/enhance operations processes and integrity Interact as appropriate with other business units within Northwest Prepare education and training materials Minimize departmental non-payroll costs Recommend improvements to procedures, fee-generating alternatives and procedure enhancements, and service/product enhancements Analyze financial data and credit Actively recommend cross-selling opportunities Qualifications High School Diploma or equivalent preferred Physical Demands Stationary position, Constantly Traverse (Move About), Occasionally Position objects (one person), Rarely Position objects (with another), N/A Ascend/Descend (ladders, stairs, scaffolds, etc.), N/A Position self to stationary objects, Rarely Operate standard office equipment, Constantly Grasp, Rarely Repetitive Motions, Frequently Ability to observe, Constantly Communicate, Frequently Travel Requirements As Needed for training Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.