Audio/Visual Services Technician

AUDIO/VISUAL (AV) SERVICES TECHNICIAN

SpaceX is seeking an AV Services Technician to deliver exceptional support for conferences and events across the organization. As a key member of our team, you will work closely with our AV Administrators to master the use of AV equipment and systems, ensuring seamless experiences in our expanding network of conference rooms and event spaces.

In this role, you will be responsible for providing ongoing support for daily technical issues, maintenance, and general upkeep of all AV hardware and systems. You will also play a critical role in supporting live events, meetings, and hybrid/remote gatherings. To succeed, you must be a motivated, organized, and results-driven individual with excellent listening skills and strong oral and written communication abilities.

RESPONSIBILITIES:

• Support AV/VC solutions locally and globally to support in-region teams.
• Support events around the SpaceX office from an audio/visual standpoint, and occasional out-of-hours event support.
• Respond promptly to requests for technical support via email, ticketing, and chat as needed.
• Responsible for troubleshooting hardware and applications, providing technical support, and problem solving.
• Exhibit a high level of professionalism and are passionate about providing outstanding customer service.
• Document the status of issues and provide updates to management, team, and end users.
• Maintain standard operating procedures, best practices, and customer service guidelines.
• Create documentation for AV troubleshooting and configuration for team members and end users.
• Participate in onboarding and training team members.
• Drive quality and adherence to best practices within the team.

BASIC QUALIFICATIONS:

• 1+ years of professional experience in AV support.
• Professional experience in video conferencing solutions and support.
• Professional experience with Mac and Windows OS.

PREFERRED SKILLS AND EXPERIENCE:

• Understand line drawings, signal flow, AV concepts.
• Familiarity with one or more of the following: Logitech, Microsoft Teams, Biamp, Extron, QSC, Shure.
• Strong customer service, problem-solving, and teamwork abilities.
• Outstanding communication and interpersonal skills.
• Live audio and video production experience.
• Microsoft Teams experience.
• CTS, Crestron DM, or similar certification is a plus.
• Knowledge and ability to terminate various audio and data connections.
• Knowledge of layer 1 network.
• Cabling experience (pulling, terminating).
• Construction or mechanical background.

ADDITIONAL REQUIREMENTS:

• Must be physically fit enough to regularly lift up to 25 lbs.
• Must be willing to travel to other SpaceX sites in support of program needs (up to 20%).
• Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.