Mgr, L&D Knowledge Content

Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.

At Spectrum, we keep our customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.

BE PART OF THE CONNECTION

As a Manager, Knowledge Management you'll for manage a team of Writers that create knowledge content for frontline employees. This position will be responsible for resource management, content creation, editing, and targeted specialized support to meet and exceed the performance goals of the Customer Operations L&D organization.

WHAT OUR KNOWLEDGE CONTENT MANAGERS ENJOY MOST

• Delivering and maintaining content in the KM system and collaborates with stakeholders across teams and departments to provide content to support the business
• Leading, planning and supporting the implementation of the Knowledge Management Strategy including KM content design standards.
• Assigning team members with current or near-term availability to assignments in support of the intake prioritization.
• Developing working relationships with internal subject matter experts and establishing working relationships with managers across all functional areas.
• Providing targeted specialized support in one or more of the following capabilities: communications, writing, and copy editing.

This role ensures work is balanced across team members to optimize deployment for the business. This position will maintain an assigned, one-on-one relationship with team members and provides career coaching and development to help build their skills.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Knowledge/Content Management experience: 5+ years; Front-line management experience: 2+ years
• Education: Bachelor's degree in Instructional Design, Adult Learning, Knowledge/Content Management, Business Management, Computer Science, Project Management/Program Management, Sales, Operations, or Communications or equivalent experience/certifications in multiple L&D disciplines
• Skills: Analyze the effectiveness of KM content by observing usage and evaluating content impact; Proficient use of MS Word, Excel, PowerPoint, Visio and Outlook; Familiarity with a Call Center environment
• Abilities: Demonstrated ability to educate, communicate, negotiate, and influence with all levels of management to produce required outcomes; Prioritize, organize, take initiative, and make decisions to accomplish job duties to meet deadlines; Creatively solve problems while working under pressure; Interpret complex information into learning content
• Hybrid Schedule: Four in-office days weekly

Preferred Qualifications

• Experience: Management or leadership experience; Relevant corporate experience in a large Fortune 100 company
• Education: Masters degree

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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