Desk Clerk

Job Summary: The Desk Clerk provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns. He/she plays an essential role in ensuring compliance with the policies and procedures of our Permanent Supportive Housing Project. This position is responsible for observing and monitoring all building traffic while respecting the rights and privacy of tenants and guest. The Desk Clerk is also responsible for rapidly securing the assistance of first responders in emergencies.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Provides a friendly, supportive presence and connection for tenants, visitors and service personnel

while at the same time monitoring the building for problems and any safety concerns.

* Observes all incoming and outgoing building traffic.

* Enforces visitor and guest sign-in-sign out process.

* Checks identification and/or tenant/staff badges of all persons entering the building. Copies and files

identification of all visitors.

* Maintains files on 'regular' visitors.* Reviews Security Log and log all occurrences of note within shift and submit to the Community

Director for review.

* Creates a welcoming, friendly but observant and professional tone in entrance areas.

* Participates in fire and evacuation training, planning and operations.

* Assist any resident or visitor that may need physical help.

* Responds to emergencies and call for assistance from emergency first responders when necessary.

* Completes incident reports for any problem that arises.

* Provides first alert communication to supportive services and property management of any unusual

tenant behaviors observed.

* Alerts security if there are signs of criminal or drug-related behaviors.

* Possesses working knowledge of closed-circuit cameras, phone system and alarm system.

* Duties include clerical such as filing and computer data entry.

* Communicates with Community Director any observed maintenance or custodial needs in public

areas.

* Completes written report (log) at the end of the shift. Note any significant problems, incidents or

good news.

* Promotes an organizational culture that fosters passion for the mission, cooperation, open and

frequent communication, teamwork, and is in alignment with the organizational vision.

* Attends all required meetings and trainings.

* Requires regular attendance and punctuality during the scheduled shift to perform the above essential

functions.

* Performs other duties and special assignments as directed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

and must successfully complete any required training and acquire any required certifications within

prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

* Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel,

Access, PowerPoint, etc.)

* Strong organizational skills and the ability to maintain detailed records

* Ability to work with diverse populations particularly those with special needs

* Able to respect and maintain confidentiality at all times

* Ability to work effectively under stressful conditions

* Ability to work independently with little supervision

* Displays passion and optimism; inspires respect and trust, and treats people with respect

* Ability to interact with staff members and community contacts

* Demonstrates ability to work with multi-disciplinary team

* Demonstrates high degree of integrity and ethical standards

* Upholds organizational values

* Ability to communicate effectively both written and verbally

* Ability to exercise initiative and sound judgment and to react with discretion under varying

conditions

* Ability to recognize problems and take corrective actions as determined by agency and program

policies and procedures

* Ability to define problems, collect data, establish facts and draw valid conclusions.

And any additional tasks assigned.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.