New

Lead Case Manager

Endeavors

United States, Texas, San Antonio

Aug 24, 2025

Job Details

Job Location		San Antonio, TX
Position Type		Full-Time
Education Level		Bachelors Degree

Job Shift		Various Shifts

Description

JOB PURPOSE:

The Lead Case Manager, under general direction of the Program Manager/Program Director provides staff support and mentoring of clients using a trauma-informed care, strengths-based approach in community living. Assist clients in developing/maintaining structure in their daily routines to achieve self-sufficiency.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

Supervise Case Managers and interns to ensure all interactions align with the trauma-informed, strengths- based program design. Provide on-going program evaluation, staff training liaison for case managers, data tracking, random audits, and reporting to offer recommendations to the Program Manager to ensure continuous contract requirements and program development and quality are met.
Responsible for providing support to staff and clients related to day-to-day functioning of the program. Responsibilities are carried out by teaching, training, supporting, coaching, and acting as a check and balance.
Model appropriate Case Management techniques, specifically positive interactions, affirmative verbal guidance, effective communication and conflict resolution.
Assist with developing and maintaining partnerships with outside agencies to increase service potential for client success.
Support weekly staff meetings when Program Manager is not available; to assist in resolution of case-specific obstacles reducing client potential progress.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client firstto supportour mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Master's degree in Social Work, Sociology, Psychology or related field. LPC, LCDC, or LMSW preferred.

EXPERIENCE: 5+ years of experience is a social service agency, 5+ years in a customer service focused environment. 2+ years management experience. Experience with mental health and/or a homeless population is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.