Financial Loss Prevention Supervisor

The position of FLP Supervisor is responsible for overseeing and participating in the investigating and preventing of financial crimes against the bank and its customers. This includes, but is not limited to; check fraud affidavits, account take over, identity theft, debit card disputes, mRDC, Verafin alert monitoring, and wire review. The position of FLP Supervisor is required to be fully knowledgeable and skilled in all areas of the bank to detect all types of fraud trends and develop prevention methods. The FLP Supervisor is required to be fully knowledgeable of banking regulations and their application to fraud deterrence, monitoring, and prevention.

Essential Duties

1. Oversee the Financial Loss Prevention Department to ensure that all tasks are completed.
2. Ensure all employees within Financial Loss Prevention Department are adequately trained and have the essential tools to protect the bank from losses.
3. Train front-line employees on the latest fraud trends.
4. Continue to keep Teller Supervisors, Tellers, Customer Xperiance Representatives and other front line employees informed of fraudulent activities currently taking place.
5. Oversee the daily review of alerts within Verafin.
6. Responding to escalated alerts within all applications utilized by FLPD.
7. Oversight of ATO events including but not limited to:
   
   
   
   1. Escalated correspondence with customers, officers, and senior management staff
   2. Corresponding with other departments as necessary to mitigate exposure
   3. Finalizing ATO checklist
   4. Completing ATO Memo for senior management, FLP Manager/BSA Officer, and other bank leadership as needed
   
   
   
   
8. Support the debit card dispute desk in the areas including but not limited to:
   
   
   
   1. Maintaining the bank's debit card dispute spreadsheet in Excel; enter and edit data to ensure accurate totals for reporting
   2. Monitoring and logging all incoming disputes; work with bank staff to obtain all necessary information and prepare the Reg E Error Resolution forms for each dispute
   3. Daily NSF review of all accounts with active/pending debit card disputes
   4. Assist the dispute desk with submitting chargebacks for cardholder disputes
   5. Resolving debit card transaction alerts in the PULSE DebitProtect platform
   
   
   
   
9. Provide support to bank staff in system operation within CentrixDTS
10. Responsible for reporting any/all suspicious activity detected by the FLPD to the BSA Officer/ FLPD Manager.
11. Review and save surveillance for local law enforcement and bank staff to assist in any investigations.
12. Assist and support FLPD Analysts.
13. Work closely with customers who have been victimized by identity theft, helping them establish new accounts and help recover stolen funds.
14. Build working relationships with law enforcement agencies and other financial institutions.
15. Advance skills in computer terminal and personal computer operation; word processing, spreadsheet, and specialty software programs.
16. Represent the bank to the customer in a courteous and professional manner.
17. Furnish prompt, efficient, and accurate service.
18. Maintain work area in a clean, neat and professional environment.
19. Participate in training sessions as required by FLP Manager.
20. Any other duties as assigned by the FLP Manager.

Equal Opportunity Employer/Veterans/Disabled