Administrative Assistant I

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua Water? We have an exciting opportunity for an Administrative Assistant in the Willow Grove, PA area!

ESSENTIAL DUTIES:

• Answers phones, directs incoming mail, prepares outgoing mail, and orders department office supplies. Coordinates information between members of the team.
• Assists in the accurate processing of all vendor invoices in the appropriate financial systems. Enters information accurately and in a timely manner meeting all DSIC and accounting closing deadlines and schedules.
• Investigates and responds to inquiries. Communicates with customers, contractors, utility companies, municipal, county and state authorities as well as other internal departments. Relays emergencies and other important and technical information to field personnel and superintendents.
• Answers all incoming inquiries for the permit desk.
• Processes PennDOT invoices in SAP - Highway Occupancy and Permit Inspections
• Prepares and tracks all main replacement and small holes permits (township, county, and state) for each SEPA division.
• Responds to permitting issues and tracks permits maintaining open and effective lines of communication with PennDOT, county highway departments, and other township/borough officials pertaining to permit applications.
• Assembles packet of sketch, plans, payment(check) and back-up documents, and submits to the townships and state for Main replacement permit applications.
• Creates work orders in SAP for restorations and permits and calculates permit fees for each township.
• Verifies weekly check request run in SAP for accuracy of activity numbers and submits corrections to the Accounts Payable department.
• Receives and tracks all permits received from townships and state. Updates information in SAP.
• Prepares memorandums, correspondence and reports using a variety of Microsoft applications including word processing, spreadsheets, email, and accesses databases as needed.
• Operates a variety of systems, including Banner and Service Link to research customer and service order issues. Effectively creates, closes, and relays customer information to requesting personnel.
• Performs other related administrative tasks as directed or as needed.

QUALIFICATIONS:

• High School graduate or GED degree.
• A minimum of three years administrative and/or technical experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work independently

• Strong computer skills in word processing, spreadsheet software and database software, and above average math skills.

• Knowledge of Company policies and territory.

• Excellent written and verbal communications skills; communicates effectively (clearly, concisely, and professionally) with internal/external customers

• Strong customer service skills
• Ability to work well under pressure

• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast paced environment

• A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.