Consumer Accounts Resolution Lead

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: The Consumer Accounts Resolution Team Lead for TBK Bank is a relationship oriented, results driven individual who can handle working with people in high stress situations. The primary objective of this position is to lead the Consumer Accounts Resolution team, manage risk of the delinquent consumer loan portfolio, collect payments, resolve past due balances and recover the bank's loan assets while ensuring strict compliance with all regulatory requirements. Additional duties may include assisting the Special Assets Group with commercial loans, repossessions, foreclosures or other duties as assigned.

• Lead the Accounts Resolution Team in managing the delinquent consumer loan portfolio.

• Work directly with consumer borrowers to collect payments, resolve past due balances and gather information that can aid in recovery of bank assets.

• Review collateral quality and recovery costs to determine appropriate course of action.

• Recommend loans for collection services and charge-off per policy standards.

• Utilize skip tracing tools to locate debtors and collateral for recovery.

• Accurately record and retain communication logs with all debtors.

• Prepare, review and issue delinquency letters and related notices.

• Ensure strict compliance with all bank policies and procedures.

• Ensure that all collection efforts are completed in compliance with all laws and regulations.

• Communicate with SAG team members regularly on portfolio issues as necessary.

• Identify areas to provide training opportunities to team members.

• Identify opportunities and provide recommendations for department efficiencies, process and procedure improvements, and overall team success.

• Perform other duties or special projects as assigned.

• 5+ years consumer collections experience required.

• Degree preferred.

The successful candidate will possess a strong ability to build relationships with customers, have difficult conversations with others and remain calm when dealing with customers in stressful situations. Additionally, the ideal candidate should possess the following:

• Highly developed communication skills and strong negotiation skills.

• Strong organizational, prioritization and time management skills self-motivated and reliable, drive to hit performance targets in a fast-paced environment.

• Ability to work independently with minimal supervision.

• Ability to think critically in analytical and strategically.

• Good computer skills (Outlook, Excel, Word, and PowerPoint).

• Strong collaborative skills and a team player.

• Creative problem solving, organization, attention to detail, flexibility and adaptability is crucial to the success of this role.

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!