Operations Analyst

About DAT

Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology? Learn more atdat.com/company.

Application Deadline: 9/30/2025

The Opportunity

DAT Outgo is looking for a Operations Analyst to join our Operations team in Seattle, WA.

The Operations Analyst is responsible for executing and improving day-to-day transactional workflows across the factoring lifecycle and collections process. In addition to handling core operational functions such as invoice processing, payment reconciliation, and delinquency management, this role is empowered to design and build internal programs (such as quality assurance) and to work cross-functionally with Product and Engineering teams to influence and enhance backend tools used by operations.

This role is ideal for a detail-oriented, systems-minded individual who is comfortable bridging execution with strategy and helping shape scalable, tech-enabled operational processes.

What You'll Do

• Oversee a 50 person BPO team in managing daily factoring operations, including carrier account setup, invoice submission and verification, funding, and reconciliation.
• Ensure timely and accurate processing of payments, resolving discrepancies and coordinating with internal teams for issue resolution.
• Oversee and evolve past-due invoice management strategies to reduce delinquency and optimize cash flow.

• Lead collections process design and daily execution across all delinquency stages.
• Support and oversee a small team of BPO collections specialists, including onboarding, training, QA, and case escalation.
• Handle high-risk or complex payment challenges, engaging directly with clients or debtors as needed.

• Build and launch foundational operational programs such as Quality Assurance frameworks to drive consistency and compliance.
• Establish performance benchmarks and review mechanisms for process quality and BPO adherence.
• Identify opportunities for workflow improvement and standardization across teams.

• Act as an operational voice in backend product development by surfacing user pain points, inefficiencies, and feature needs.
• Partner with Product and Engineering to test, validate, and iterate on new tools and enhancements supporting operational workflows.
• Champion internal tools adoption by creating feedback loops and process documentation.

• Monitor and analyze key operational metrics including invoice turnaround times, funding accuracy, collection success rates, and QA performance.
• Generate and present insights, dashboards, and recommendations to senior leadership.
• Drive continuous improvement through data-informed decision-making.

The Skills and Experience You'll Bring

• Bachelor's degree in Business, Finance, Operations, or related field
• 2+ years of experience in operations, AR/AP, collections, or process optimization; experience in a startup or tech-forward environment a plus
• Strong analytical skills; comfortable with Excel/Google Sheets, BI tools, and basic SQL or systems querying
• Experience driving cross-functional initiatives and collaborating with Product/Engineering teams
• Exceptional attention to detail, process thinking, and problem-solving ability
• Excellent written and verbal communication skills; capable of producing clear documentation and cross-team alignment
• Proactive, adaptable, and motivated to build from the ground up
• Exposure to collections, logistics finance, or B2B payments preferred
• Experience building internal programs such as QA, SOP development, or training documentation preferred
• Experience working with BPO teams or in shared service environments preferred
• Experience related to managing at scale leveraging data analytics and insights preferred

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

For Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $71,604 - $95,680. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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