Product Manager, Service

At Rite-Hite, we don't just build industry-leading equipment - we create the services that keep it running at peak performance. As our Product Manager - Service, you'll drive the strategy for our portfolio of aftermarket services, ensuring customers receive long-term value while shaping the business's service direction.

What You'll Do

• Identify customer pain points and market opportunities to develop differentiated service offerings.

• Perform competitive analysis and uncover portfolio gaps, including design, cost, and supplier opportunities.

• Lead ideation, scoping, and business case development for new service products.

• Translate customer needs and market trends into offerings such as diagnostics, digital monitoring, operator training, and uptime programs.

• Collaborate with Finance and Sales to inform pricing models, bundling strategies, and commercial approach.

• Shape and maintain the service portfolio roadmap, tracking adoption, renewals, and performance metrics to guide improvements.

• Refresh high-value offerings and phase out underperforming ones as needed.

• Work cross-functionally with Product Management, Engineering, Sales, Customer Support, and Marketing to deliver integrated service solutions.

• Support commercial enablement with training, value messaging, and go-to-market resources.

• Lead pilots, capture feedback, and refine offerings through agile iteration.

What We're Looking For

• 3-5 years of experience in product management or service within industrial equipment, manufacturing, or B2B services.

• Strong strategic and analytical skills, with experience shaping service offerings, influencing pricing, and supporting commercial decisions.

• Customer-first mindset with the ability to balance technical, operational, and business inputs.

• Excellent communication and cross-functional leadership skills.

• Bachelor's degree in Business, Engineering, or related field.

Bonus Points

• Familiarity with aftermarket service models, industrial IoT, or remote service platforms.

• Exposure to ERP, CRM, or service management systems (SAP, Salesforce, ServiceMax).

• Knowledge of recurring revenue models, outcome-based service contracts, predictive maintenance, or warranty modeling.

• MBA or advanced degree.

• Experience in consulting or accounting firms focused on product/market strategy.

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.