Manager of Business Systems

The Manager of Business Systems leads the team responsible for the programming, configuration, and management of internal business applications-most notably the SyteLine ERP system-to meet business needs and support corporate and business unit goals, performance strategies, and objectives. This position plays a key role in ensuring the effective operation, integration, and evolution of core systems used across a heavy manufacturing environment.

The Manager is also responsible for system upgrades, project management, and budgeting related to supported systems.

Essential Functions and Responsibilities

• Manage daily operations of corporate and business unit applications, including SyteLine ERP and related systems, ensuring reliable production, development, and testing environments.
• Collaborate with business units in a heavy manufacturing setting to analyze operational procedures, identify issues, and recommend process and system improvements.
• Partner with IT leadership and business unit leaders to deliver and optimize technology solutions that align with business needs.
• Oversee and continuously improve processes for managing requests, enhancements, and projects from the business.
• Contribute to IT roadmaps and planning in collaboration with senior IT leadership.
• Lead a high-performing team that is responsive, disciplined, and committed to achieving results.
• Provide reporting to stakeholders on service levels, costs, performance, and satisfaction.
• Ensure team members are trained, engaged, and aligned with manufacturing and business objectives.
• Collaborate closely with the Programming Services team on ERP and business system development initiatives.
• Coordinate and prioritize projects, preparing time and cost estimates as needed.
• Investigate and resolve service delivery issues, including performing root cause analysis.
• Conduct research on software tools and technologies to support business and manufacturing requirements.
• Participate in developing and testing disaster recovery and business continuity plans.
• Support help desk and operations teams in resolving application-related issues.
• Stay current on ERP, software, and manufacturing system trends through ongoing training and professional development.
• Prepare technical reports, memoranda, and system documentation as needed.
• Provide backup support to the EGI IT Department and business units when required.
• Attend trade shows, conferences, and seminars to stay informed about new technologies and industry offerings.
• Perform other duties as assigned.

Education and Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field required; Master's degree preferred.
• Minimum of six (6) years of experience in information systems and technology, including at least three (3) years supporting or leading ERP solutions.
• Significant experience with ERP systems in a heavy manufacturing environment required.
• SyteLine (Infor CloudSuite Industrial) ERP experience strongly preferred.
• Demonstrated success in managing, improving, and supporting business systems, including participation in medium to large-scale system implementations and upgrades.
• Prior supervisory or team lead experience preferred.