IT Support Technician

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

Position Title: IT Technician

Location: Windsor, CT primary site, Knoxville, TN Secondary Site

Description:

Our IT Technician supports Mativ's Global Information Technology function. The IT Technician serves as a key technical and business partner supporting both manufacturing and corporate environments across multiple locations. This role provides advanced technical support, ensures system reliability, and contributes to strategic IT initiatives that drive operational excellence. The position requires independent judgment, proactive problem-solving, and close collaboration with site leadership, Global IT Center-Led Functions, and end users to deliver efficient, secure, and scalable technology solutions.

responsibilities:

Technical & Operational Support

• Serve as the primary on-site technical expert for hardware, software, and network-related issues, ensuring minimal downtime and maximum productivity.Responsibilities require independent technical delivery leveraging the global IT Site Services team in a collaborative manner.
• Troubleshoot IT incidents and service requests, applying root cause analysis to develop sustainable solutions.
• Install, configure, and maintain computer systems, mobile devices, peripherals, and approved business applications across corporate and manufacturing environments.
• Manage system performance monitoring, updates, and patching to ensure compliance with cybersecurity and operational standards.

Strategic & Project Support

• Key contributor on multi-site strategic IT initiatives such as domain migrations, system upgrades, networks, and cloud integration projects.
• Partner with IT leadership to implement technology improvements that align with business and manufacturing goals for the site.
• Provide input and feedback on enterprise-level infrastructure and security projects impacting site operations.
• Support rollout of standardized IT policies, procedures, and tools across multiple facilities.

Business Partnership & Stakeholder Engagement

• Serve as the IT liaison to site leadership, providing technical insights that support production efficiency, safety, and continuous improvement initiatives.
• Build strong relationships with local management and functional leaders to understand business needs and proactively identify IT solutions.

Asset & Vendor Management

• Manage IT assets throughout their lifecycle, including deployment, inventory tracking, and decommissioning.
• Coordinate with vendors and service providers for hardware, software, and network support.

Documentation, Training & Compliance

• Maintain accurate documentation of technical configurations, processes, and incident resolutions within the Service Now platform.
• Deliver end-user training to improve technology utilization and awareness of IT security best practices.
• Ensure compliance with company IT policies, data privacy regulations, and cybersecurity standards.

qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred (or equivalent experience).
• 3-5 years of experience in IT support or systems administration, preferably in a manufacturing or multi-site environment.
• Strong proficiency in Windows OS, Active Directory, networking (LAN/WAN/Wi-Fi), Office 365, and endpoint management tools (e.g., Intune, SCCM).
• Proven ability to analyze complex technical issues, make independent decisions, and implement effective solutions.
• Demonstrated experience supporting or leading cross-functional and enterprise-level IT projects.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Certifications such as CompTIA A+, Network+, Microsoft MCSA, or ITIL Foundation are preferred.

Working Conditions:

• Regular on-site presence at manufacturing and office locations; travel up to 20%.
• May require occasional lifting and transport of IT equipment (up to 50 lbs).
• Participation in an on-call rotation for after-hours support if needed.
• Frequent interaction with plant leadership, and corporate IT.

Core Competencies

• Technical Expertise - Demonstrates deep understanding of enterprise IT systems, hardware, software, and networking; applies advanced troubleshooting methods and root cause analysis.
• Business Partnership - Builds strong working relationships with site leadership and functional departments to ensure IT solutions align with operational needs.
• Independent Problem Solving - Uses sound judgment and critical thinking to assess complex issues, evaluate alternatives, and implement effective solutions with minimal oversight.
• Project Execution - Effectively manages time, priorities, and deliverables while contributing to multi-site or enterprise-level IT initiatives.
• Customer Focus - Delivers responsive and professional service, anticipating user needs and ensuring minimal disruption to business operations.
• Communication & Collaboration - Communicates technical information clearly to non-technical stakeholders and works collaboratively across diverse teams and locations.
• Adaptability & Continuous Improvement - Thrives in a dynamic environment, adapts quickly to changing technologies, and seeks opportunities to improve IT processes and service quality.
• Cybersecurity Awareness - Understands and applies cybersecurity best practices to protect company data, networks, and systems.

WHAT WE OFFER

At Mativ, our benefits reflect how much we value and care for each other. We know that employees and their families have unique needs, so our comprehensive benefits offer flexibility, quality, and affordability. Here are just a few of the ways we support your well-being and that of your loved ones:

• Medical, dental and vision insurance
• Consumer-Driven Health Plan (CDHP)
• Preferred Provider Organization (PPO)
• Exclusive Provider Organization (EPO)
• Company-paid basic life insurance and Additional voluntary life coverage
• Paid vacation and competitive personal time off
• 401(k) savings plan with company match
• Employee assistance programs - available 24/7 to you and your family
• Wellness and Work Life Support - career development and educational assistance

ABOUT MATIV

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.

Mativ and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.