New 
Technical Principal Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 14, 2025 | |
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OverviewWithin the Microsoft Azure Chief Product Office organization, the Customer and Field Experience (CFx) team is dedicated to supporting successful Azure adoption among top customers and strategic segments. The team also equips partners in the Field-sales and support organizations-to broaden adoption. Several roles within CFx collaborate to fulfill this objective. This particular role involves direct engagement with customers, facilitating adoption through solutions engineering and program management of platform improvements. The team builds engineering relationships with key customers through product management engagement and technical assistance, while also overseeing platform enhancements based on customer requests and reported issues, known as Customer Reported Incidents (CRIs). The goal is to improve resiliency, stability, scalability, elasticity, performance, and supportability of the platform for essential workloads.As a Technical Principal Program Manager, you will serve as a central engineering point of contact for customers, acting as their general contractor across Azure Core. This role focuses on customers in the Financial Services Industry (FSI), providing the opportunity to interface with some of Microsoft's largest and most strategic partners. You will lead technical architecture discussions with support from product owner TPMs and developers, manage the customer engineering relationship, and communicate with Azure Core leadership. This position offers a unique opportunity to deepen your technical expertise in Azure while engaging with executives from both customer organizations and Microsoft. Travel may be required up to 25%.Your work will help identify patterns and solutions that can be applied across the broader financial services segment. You will collaborate across teams to ensure platform improvements are aligned with customer needs and contribute to scalable, secure, and reliable cloud infrastructure.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesFocused on top Financial Services Industry (FSI) customers. The candidate is expected to apply their knowledge of the Financial Services Industry (FSI) as they craft solutions informed by the customer's specific needs, in partnership with the Azure Product Groups (PGs).Scale Azure's ability to service the Financial Services Industry (FSI) segment by generalizing learnings from specific customers so that the solutions meet the needs of the broader Financial Services Industry (FSI) customer base.Lead technical discussions with Financial Services Industry (FSI) customers, partnering with Azure developers and service teams. Own the customer relationship from an Azure Core standpoint, including managing customer expectations, identifying risks, and proposing data-based mitigations.Generate a joint roadmap for both Microsoft and customer engineering teams, track project schedules, drive development of staging and implementation plans, and lead governance programs.Define success criteria and build relationships for implementing multiple feature areas for crucial cross-functional projects. Coordinate efforts, ensure alignment, and gain buy-in across the business.Drive continuous improvements to the platform by tracking Customer Reported Issues (CRIs), identifying patterns across customers, and prioritizing requirements from different engagements. Partner with other teams to track relevant performance metrics.Drive continuous improvements by validating use cases and writing test cases from scratch. Provide expertise needed for departments to collect performance metrics, oversee customer support, and define, lead, and mentor others in direct customer engagements. | |