New 
Senior Customer Experience Program Manager - Windows 365
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 14, 2025 | |
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OverviewAs part of the Windows 365 & AVD product group, the Customer Acceleration Team (CAT) engages with our products' s most strategic customers via data-driven customer/engineering feedback loop as part of their adoption of the service. We are looking for customer-obsessed individual to drive positive product change through influencing product priorities, using customer listening and technical knowledge. Come join a team focused on learning from deep technical engagement with customers to improve Windows 365 and accelerate adoption of Windows in the cloud. As a Senior Customer Experience Program Manager - Windows 365 , you'll join the leadership team reporting to Group Product Manager for global CAT helping to manage programs of work between engineering and our partners across Microsoft working with customers. You'll help build out the tools and processes required to enable CAT to execute on its mission. You'll also have functional management over those programs working across CAT leaders in region. This opportunity will allow you to develop deep business acumen on how both the Microsoft field and engineering operate and interoperate, translate from product strategy to field execution, and gain a deep understanding of how commercial customers rely on Windows Cloud products to achieve their business goals.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesOwn and manage the engineering relationship with the Customer Success Unit and FastTrack to ensure that they have the information and processes from engineering required to drive customer adoption to scale our efforts beyond engineering.Define and manage how engineering supports field readiness globally alongside our marketing and corporate partners to ensure our ecosystem continues to grow.Support the rest of Customer Acceleration Team in building the AI-enabled tools and data systems to manage our team's customer engagements.Partner with the engineering customer insights owner to provide the right capabilities and tools for our advocates to inform and influence product direction.Participate with the leadership team in setting Customer Acceleration Team strategy and annual plans. | |