Sr. Loan Processor (Mortgage) - (Hybrid/2-days) Cleveland, OH or Buffalo, NY

Location:

This position requires only 2-days a week in office.

Job Summary
The Mortgage Senior Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner, while maintaining compliance with federal, state, local, and investor guidelines. This role requires proactive communication with clients, Loan Officers, Underwriters, and other stakeholders. A strong understanding of residential lending regulations and documentation is essential. The position also involves identifying incomplete or inaccurate information and influencing others with diplomacy and trust.

Essential Functions

• Review all loan applications for accuracy, completeness, and compliance
• Monitor and maintain an application pipeline
• Receive and review client documentation related to income, assets, and credit
• Submit completed files via the loan origination system to underwriting
• Communicate with Loan Officers, clients, service providers, and partners to gather and clear underwriting conditions
• Provide exceptional service to internal and external customers
• Order and verify third-party documentation and vendor invoices
• Obtain property surveys, flood certificates, title commitments, and payoff information
• Maintain up-to-date knowledge of compliance standards and regulations
• Mentor and guide less experienced Mortgage Loan Processors
• Review hazard insurance for coverage and carrier rating
• Review title work for liens, entity issues, and seasoning requirements
• Review flood certificates for flood status
• Flexibility to work varying hours and overtime as needed
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma or equivalent experience (required)

Work Experience

• 5+ years residential mortgage processing experience on agency products (preferred)
• 1+ years purchase processing experience (preferred)

Skills

• Proficiency in MS Windows and Office (Word, Excel, etc.)
• Knowledge of RESPA and general mortgage/consumer lending regulations
• Managing the end-to-end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
• Strong math and analytical skills
• Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
• Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
• Excellent written and verbal communication
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Team-oriented with strong networking and relationship-building skills
• High integrity and trustworthiness
• Demonstrated customer service excellence
• Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

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COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.