Mortgage Processing Supervisor (Hybrid)

The starting salary for this position is $68,900 annually depending on experience and qualification.

Essential Duties:

• Monitors and evaluates individual and team performance, delivering regular updates to the Sr Director of Mortgage Operations concerning overall process efficiency, productivity, and achievement of objectives.
• Supports the development and communication of operational goals for the processing team, ensuring alignment with the business objectives of the Mortgage Team.

• Monitors and evaluates the processing team KPI's in accordance with the overall Mortgage Team goals and objectives.

• Provides support in recommending and implementing innovative methods, procedures, and operating systems to enhance operational efficiency.
• Ensures adherence to both state and federal regulations, establishes quality control procedures, and stays current with guidelines for loan products.
• Oversees the workflow by monitoring loan file progress, assigning tasks based on team capacity, and ensuring timely distribution to the processing team.
• Collaborates with the Learning and Development team and other departmental managers to support onboarding initiatives for new employee training.
• Addresses customer concerns and consistently upholds exemplary service standards during all stages of the loan process.
• Maintains current knowledge of emerging technologies and advancements within the mortgage industry and attends training sessions as required to ensure continued professional development.
• Fosters a positive work environment and supports professional growth through commitment to the company's purpose, mission and core values.

Statement of Understanding

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity (EEO)

Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

E-Verify

Georgia United participates in the U.S. Department of Homeland Security's E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.

Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

High School (required)

5 years: *5+ years of mortgage lending experience with experience in processing and credit evaluation. (required)
*Broad knowledge of and practical experience with credit union or other financial institution operating areas, functions, products and services and the applicable laws and regulations. (preferred)
*Demonstrated ability to build teamwork across the company. (required)
*Experience utilizing Mortgage LOS Encompass, MeridianLink and Symitar. (required)

Skills