IT Support Technician I/II

Job Summary
As an IT Support Technician with TechCentral at Henry Schein One, you will provide intermediate level technical support, including basic and more complex troubleshooting for IT products and services to our dental office customers, field technicians, and field reps.

What You Will Do

• Provide technical support via phone, email, voicemail, chat, web forms and in-person requests
• Troubleshoot a wide range of IT-related products, including Windows OS, servers, desktops, firewalls, routers, access points, backup systems, printers, and healthcare technologies
• Resolve escalated issues from level one technicians as needed
• Document service request information accurately into our ticketing system according to established guidelines
• Participate in team meetings, trainings, and special projects as needed

• Work at home, remotely in the United States
• Monday-Friday shifts starting at 6:30, 7, 8, 9, or 10 AM Central Time
• Handle approximately 20 phone calls and close 10 tickets per day
• Provide IT support to dental practice customers (typically small businesses)
• Office environment with no special physical demands required

• Hardware: desktops, laptops, tablets, and servers
• Peripherals: printers, scanners, displays
• Networking: switches, routers, firewalls, access points
• Operating Systems: Windows desktop and server
• Domain/user/software account management
• Virus/malware removal and update/patch deployment
• Backup systems and storage

• 2 or more years of relevant IT support experience or a combination of education and experience
• Intermediate-level knowledge of various IT systems and tools, with advanced skills in one or more specialized areas
• Excellent customer service, time management, multitasking, and conflict resolution skills
• Strong attention to detail, analytical thinking, and problem-solving ability
• Clear and professional written and verbal communication skills
• Ability to collaborate effectively and lead small projects when needed
• Capability to suggest and support continuous improvement initiatives
• Must be available 8 AM to 5 PM CST for the first 2 weeks for training

• Associate's or Bachelor's Degree in an IT related field
• IT certifications (i.e. CompTIA, Microsoft, etc.)

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package - Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid ParentalLeave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:2022 Best Companies to Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota,Rhode Island,South Dakota,Vermont, West Virginia, Washington DC, orPuerto Rico and other US Territories.