Human Resources Customer Service Assistant

Department: Human Resources

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies, Monday through Friday, 8:00 a.m. - 5:00 p.m.

Location: Fairfax, VA

Workplace Type: On-Site Required

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Position:

The George Mason University Human Resources (HR) Office is looking for an enthusiastic and energetic individual to serve as a non-student, part-time Customer Service Assistant. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

Applicants should be available for schedules from 8:00 a.m.-5:00 p.m., Monday through Friday.

Please Note: Due to the nature of the confidential information this position works with, current Mason students CANNOT be considered for this position.

Responsibilities:

This position will provide courteous and professional customer service, in a busy front office environment, to the diverse and multicultural community of George Mason University visitors and staff. Other responsibilities include data entry and records management to support the New Employee Welcome Center.

Required Qualifications:

Applicants should desire to work in a team environment where priorities change rapidly and customer service and effective communication are considered essential. The selected candidate must have superior communication and customer service skills, excellent organizational skills, ability to prioritize work, ability to multitask and problem-solve, be detail-oriented, and have the ability to collaborate and communicate with diverse individuals with differing needs. Previous receptionist or customer service experience; data entry; experience with Microsoft Word and Excel, e-mail and web navigation; and use of Web applications are all required competencies.

Preferred Qualifications:

Previous experience working in an HR or university environment is strongly desired; as well as experience in a high-volume, fast-paced office environment.

Instructions to Applicants:

For full consideration, applicants must apply for Human Resources Customer Service Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume.

Posting Open Date: October 24, 2025

For Full Consideration, Apply by: November 7, 2025

Open Until Filled?: Yes