IT Workstation Support Specialist II

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Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The role is responsible for all Local IT support/problem resolution for the assigned sites and for overall customer satisfaction. This position supports multiple Duke Energy locations that includes but not limited to the Customer Contact Center. This is the second level of the Workstation Support Spc hierarchy. Employees at this level solve a range of straightforward problems and analyze possible solutions using standard procedures. Incumbents are expected to develop higher level knowledge and skills. Employee receives a moderate level of guidance and direction from others.

• Plans, leases/purchases, deploys/installs system level technical support and remote management for workstations or network printers.

• Consults with business area management regarding system requirements, application alternatives, security, software usage, training, recovery and backup procedures.

• Tests and evaluates new PC packages.

• Performs equipment testing and vendor support management activities.

• Provides guidance, assistance, coordination and follow-up on customer questions and resolves problems or malfunctions of systems applications, hardware or software.

• Utilizes appropriate Information Management processes to carry out work assignments.

• Maintains specific knowledge of the functionality of assigned products supported.

• Isolates and communicates resolution of simple problems.

• Supports and trains co-workers in use of equipment, monitors and diagnostic tools.

• Associates degree in Information Technology

• Minimum 3 years related work experience

• In lieu of Associates degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience

• Proficient using Microsoft products such as Excel, Word, and Power Point.

• Previous Duke Energy Experience

• Driver's License required

• Willing to get FERC trained and access to restricted areas

• Onsite Mobility Classification - Work will be performed at a company facility.

• Office Environment

Travel Requirements

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