Usability Researcher

Join a leading global technology company at the forefront of digital innovation. Our mission is to empower every person and organization to achieve more, and we do this by creating groundbreaking digital products that simplify and enhance daily life. We're looking for passionate individuals to contribute to our dynamic team focused on developing the next generation of user experiences.

Are you ready to shape the future of how millions interact with essential digital tools? We're seeking a visionary research professional to dive deep into user behavior, uncover critical insights, and directly influence the design and development of innovative features. This is your chance to conduct hands-on research on intelligent digital experiences, working within a highly collaborative team to ensure our products are intuitive, effective, and delightful for users worldwide. You will play a pivotal role in making web products easier to use for people around the world, contributing directly to product decisions that impact a vast user base.

**What You'll Do:**

* Execute impactful research to better understand customer needs and experiences, uncovering deep customer insights.

* Plan and execute remote usability studies, both unmoderated and moderated.

* Analyze and synthesize data into comprehensive reports, video compilations, and issue tracking.

* Conduct sensemaking across diverse data sources, prioritizing issues, and tracking the impact of research.

* Derive insights from quantitative and qualitative data, synthesizing findings in partnership with other researchers.

* Meet with fellow researchers, conduct interviews, collate data, and write detailed research reports.

* Audit existing research and summarize current knowledge on specific topics, contributing to a continuous learning environment.

* Proactively manage projects and communicate effectively within a busy team.

**Must-Have Qualifications:**

* At least 2 years of experience working with digital products.

* At least 2 years of UX researcher experience, or 1 year in UX research with 2+ years in related product making roles (design, data science, or project management).

* 2+ years of research planning and/or project management skills.

* 2+ years of experience running in-depth qualitative interviews.

* Strong project management, organization, and planning skills with an attention to detail.

* Skilled at coordination and collaboration, naturally curious, and an eager problem solver.

* Industry experience effectively partnering with teams to improve the user experience based on research results or customer feedback.

* Experience writing surveys and analyzing simple quantitative data.

* Experience with qualitative research methods and insight synthesis.

* A degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or another data- or research-centric field.

**Nice-to-Have Qualifications:**

* Experience with online research tools and video editing.

* Demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development.

* Basic understanding of large language model-based tools.

* Experience with intelligent tools for research synthesis.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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