New

ResNet Director

University of North Carolina - Chapel Hill

$100,000 - $124,999

remote work

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

Oct 24, 2025

Posting Information

Department	ITS - Customer Experience-607000
Career Area	Information Technology
Posting Open Date	10/24/2025
Application Deadline	11/10/2025
Open Until Filled	No
Position Type	Permanent Staff (EHRA NF)
Working Title	ResNet Director
Appointment Type	EHRA Non-Faculty
Position Number	00055105
Vacancy ID	NF0009361
Full Time/Part Time	Full-Time Permanent
FTE	1
Hours per week	40
Position Location	North Carolina, US
Hiring Range	$100,000 - $124,999
Proposed Start Date	12/15/2025

Position Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit	ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.
Position Summary	This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The ResNet Director plays a critical role in ensuring the seamless operation and security of the network infrastructure that supports UNC Housing. This position involves overseeing the design, implementation, and maintenance of the network systems that facilitate internet access, digital communication, and various online resources essential for academic and personal use by the residents, as well as the Housing professional staff. With a keen focus on user experience, the Director addresses technical issues, manages network upgrades, and incorporates new technologies to meet the evolving needs of students and staff. They work closely with central IT professionals, housing administrators, and external vendors to ensure the network's reliability, speed, and security. This position is a leadership role with dual reporting structure to Housing and ITS. The Director provides strategic vision and leadership related to technology in the department. Key responsibilities include: Manages 4 full-time employees and 50 student employees Provides on-site residential support, oversees technology and technology support for the Housing Department. This includes 600 employees in the department spread across 50 buildings on campus. Manages complex projects impacting over 8,500 individuals on campus. Coordinates with outside groups to complete these projects in a timely, efficient, and cost-effective manner. Oversees the operational budget. Provides budget forecasting. Leads necessary procurement activities, including RFPs, contracts, risk assessments, and implementation planning. Oversees complex IT systems and custom-coded applications in support of the Housing Department.
Minimum Education and Experience Requirements	Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.
Required Qualifications, Competencies, and Experience	Experience leading technical teams and projects with a focus on collaboration Strong interpersonal skills and ability to effectively communicate with technical staff and non-technical partners Demonstrated ability to set priorities effectively and resolve competing demands Knowledge of project and service management principles and practices Strong customer service skills Supervisory and/or leadership experience
Preferred Qualifications, Competencies, and Experience	Experience at a college or university Knowledge of ITSM and ITIL best practices Experience managing or leading teams to manage a large, diverse collection of devices Extensive experience with technology planning and solution development 3+ years of management experienced
Special Physical/Mental Requirements
Campus Security Authority Responsibilities	This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/308427

Posting Contact Information

Department Contact Name and Title
Department Contact Telephone or Email
Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.