Facilities Workflow Specialist (FAC MGT SPEC 2 CX)

Under supervision of the Facilities Workflow Supervisor, work as a member of the Facilities Service Desk (FSD) Team assisting customers with facilities related concerns and providing one-on-one customer resolution over the telephone, email or other channels. As a member of the FSD team, the incumbent will work with a collaborative team of specialists and student staff members to provide initial facilities support to customer inquiries by researching policies and recommending and guiding customers through steps used to arrive at solutions. If unable to provide resolution, the incumbent will appropriately log and route the request based on priority to the appropriate group for completion. As needed, the incumbent will assist the facilities staff with additional research to determine the source of the problem and possible resolutions. Utilize an Asset Management System (AMS) to manage online service requests and maintain the fixed and moveable facilities equipment asset database, to include parts and tool inventories. This includes life cycle cost analysis for assets (planning, acquisition, deployment, operation, retirement). Also, assist with the development and on-going implementation of a facility condition assessment plan. Incumbent will also be responsible for tracking commissioning of new assets and preventive maintenance for current assets. Review and provide reports to SHDS Facilities Managers and Supervisors from the AMS that include overdue work tasks, overdue PM tasks, Asset Management reports, etc. Act as Departmental ATR (Area Telecommunications Representative) for the SHDS department; order new telecommunication services, request service moves and updates as needed.

Apply By Date November 7, 2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Associate of Arts or Associate of Administration degree, or related field and/or equivalent experience or training.
• Extensive experience and technical skills working with a large-scale Asset Management database and work order system to include maintaining standards and data quality.
• Experience developing and effectively analyzing work task, asset management and inventory reports.
• Experience developing operation procedures related to asset and inventory management.
• Ability to evaluate technical and non-technical operations, recommended courses of action and conduct practical research related to facility maintenance and assigning work tasks to maintenance staff.
• Ability to interact with customers, co-workers, and outside departments through written and verbal communication.
• Ability and technical skills to analyze complex, large data sets using various software tools identify opportunities for increased efficiency.

Preferred Qualifications

• Experience processing and prioritizing work requests.
• Experience and interpersonal communication skills to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from individuals of varying backgrounds and perspective that enable the incumbent to conduct effective negotiations and resolve conflicts, including research skills to identify and validate organizational and business activities and programs.
• Organizational, planning and time management skills to manage a diverse range of responsibilities with frequent interruptions under competing deadlines.
• Skill to appropriately evaluate situations, make decisions and adjust priorities as necessary.
• Skill to perform all assigned duties under minimal supervision.
• Interpersonal communication skills, tact and diplomacy to clearly and effectively interact with individuals of diverse backgrounds and perspectives.
• Ability to manage small to midsize projects.

Key Responsibilities

• 50% - Customer Service and Response Coordination
• 30% - Asset Management and Inventory Control
• 20% - Operational Support Activities

Department Overview

SHDS is a self-supporting auxiliary that provides housing and dining services to approximately 15,000 undergraduate, graduate, and students with families who live in on-campus residential facilities (university owned/managed and Public-Private-Partnerships), as well as providing residential, retail, and catering dining services for the campus community. SHDS also provides student support and conference housing services to the campus and general community. For more information about SHDS visit our website at http://www.housing.ucdavis.edu. Facilities Services is one of six major units within the SHDS Department. Facilities Services oversees all of the daily maintenance, major maintenance, preventive maintenance, custodial services, capital projects, interior design, painting, and computer services for the department. SHDS facilities encompass approximately 2 million gross square feet of property that provides food and housing for over 6000 students and retail food venues for the campus.

SHDS has adopted the following Diversity, Equity, and Inclusion statement: SHDS is committed to serving the needs of students, staff, faculty and guests from various backgrounds and identities. In full support of our institutional commitment to embrace diversity and practice inclusive excellence, we expect every member of our community to acknowledge, value, and uphold the guidelines set forth in the Principles of Community. As a community of scholars and life-long learners, we commit ourselves to learning together about our differences and commonalities while growing in all areas of equity, diversity, and inclusion.

POSITION INFORMATION

• Salary or Pay Range: $35.54/hr. - $46.89/hr.
• Salary Frequency: Bi-Weekly
• UC Job Title: FAC MGT SPEC 2 CX
• UC Job Code: 004482
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% - Fixed
• Shift (Work Schedule): Monday -Friday, 8am - 5pm
• Location: Davis, CA.
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

May be required to work a non-standard work week, including one or both days of weekend; occasional overtime required. May be asked to work during UC or National holidays. Vacation usage may be limited during peak workload periods. Position may, at times, require employee to work with or be in areas where hazardous materials and/or infectious diseases are present.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

#CA-JP