Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Innovative Technology industry?

Are you looking to further your career and grow?

Do you have Inbound experience in a Customer Service/Call Center?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Amherst, NY. Interested?

Here's what you'd do:

• Provides service to customers who require assistance with issues involving their fare media cards and accounts.
• Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators.
• This position typically works under close supervision and direction.
• Answers all incoming fare media phone calls from customers.
• Processes all faxes and emails inquires.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures that all assigned issues are updated and resolved as efficiently and promptly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound call as needed

Here's what you'll get:

Pay: $17.00 /hr

Hours: 40 hrs/week (ALL SHIFTS - 24x7 Operation support)

Length: Temp to direct (6-9 months)

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Required Skills:

• High School Diploma or GED.
• Minimum 6 months of Inbound experience in a Customer Service/Call Center.

Preferred Skills:

• Ability to type 40 plus words per minute (WPM).
• Some college coursework.
• Must be a good team player.
• Must possess a positive attitude.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Proficient in Microsoft Office.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.